Guest Service Associate

5 days ago

Rajarhat Kolkata West Bengal, India Vedic Village Spa Resorts Full time

1. Administer guests’ departure on everyday basis. 2. Monitor the reservation inquiries and assist hotel authority to increase revenue. 3. Manage client communication and give assistance on phone as well as in person too. 4. Develop and maintain professional relationship with the clients and bring beneficiary effect to the hotel’s business. 5. Monitor the work of employees to ensure their optimal performance. 6. Ensure work performance and compliance to the established standards. 7. Ensure best possible customer service for clients and assist clients in check-in and check-out process. 8. Answer guests’ queries and provide information on room availability and other hotel services. 9. Assist sales and marketing department, housekeeping department of hotel providing their required information. 10. Manage cashiering process, maintain accounting records and perform efficiently in calculating the total payments. 11. Maintain neat and clean front Office and lobby area at all times. 12. Greet the guests with smile and deal them with courtesy. 13. Monitor overall functions of hotel and ensure the quality assurance standard. 14. Coordinate with housekeeping department and ensure the cleanliness of guestrooms.

**Salary**: ₹12,000.00 - ₹15,000.00 per month

**Benefits**:

- Health insurance
- Paid time off
- Provident Fund

Schedule:

- Rotational shift

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Rajarhat, Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

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