Drug Safety Associate
11 hours ago
**Job description**
Attend calls from people requiring medical care/who have taken sponsor’s medication in a trial/post-marketing exposure to the drug and provide information as needed.
- Provide call handling training to the newly hired resources o Training on SOPs and Workflow instructions to the newly hired resources
- Understand the requirements of the callers and provide precise information o Provide QC support for the MICC
- Thorough understanding on use of FAQs
- Complete case entry including case narrative writing, coding from the MedDRA dictionary and WHO drug dictionary as per applicable SOPs and Client requirements.
- Manage product-specific inquiries/medical inquiries, product complaints, AEs/SAEs calls, legal complaints, call processing per SPG, SOPs and other related guidelines.
- Respond to web-based and written inquiries from Health Care Professional members and consumers concerning the safety and effective use of all products marketed in a timely manner.
- To identify and retrieve relevant data and information appropriate to answer the information requested
- Identify clinically relevant information and preparation of follow up request as needed.
- Receive, review and process Drug Safety information based on regulations and conventions
- Manage workload under the direction of Team Lead
**Salary**: ₹19,212.13 - ₹28,571.56 per month
**Benefits**:
- Health insurance
- Internet reimbursement
Schedule:
- Day shift
- Morning shift
Supplemental pay types:
- Performance bonus
**Speak with the employer**
+91 8788775532
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