Officer-ao&cs in The Role of Terminal Service

2 weeks ago

Bengaluru Karnataka, India InterGlobe Aviation (IndiGo) Full time

**Job Posting Start Date**:3 Oct 2024

**Location**: Bengaluru, KA, IN

Ahmedabad, GJ, IN

Amritsar, PB, IN

Bhopal, MP, IN

Chandigarh, CH, IN

Chennai, TN, IN

Dehradun, Uttrakhand, IN

Delhi, DL, IN

Goa, GA, IN

Guwahati, AS, IN

Hyderabad, TG, IN

Jaipur, RJ, IN

Kolkata, WB, IN

Lucknow, UP, IN

Nagpur, MH, IN

Pune, MH, IN

Shirdi, MH, IN

Srinagar, Jammu & Kashmir, IN

**Company**:InterGlobe Aviation Ltd

IndiGo is India’s largest and most preferred passenger airline and amongst the fastest growing airlines in the world.
We have a simple philosophy: offer fares that are affordable, flights that are on time, and provide a courteous and hassle-free travel experience across our unparalleled network. We show that low cost does not mean low quality. With our fleet of over 320 aircraft, we operate well over 2000+ daily flights, connecting over 118 destinations (of which 32 international), welcoming 100 million customers on board last year. We have an industry leading on-time performance and one of the highest customer NPS in the Indian market. At IndiGo, we will continue to extend our scope, by spreading our wings internationally, developing from a domestic carrier to a global aviation giant.

**Officer-AO&CS in the role of Terminal Service**

**Reservations & ticketing**:

- Making reservations across the counter
- Selling of tickets.
- Remitting cash to the concerned department.
- Answering customer queries over the telephone.

**Departures**
- Attend the pre - flight and post flight briefings.
- Setting up of check in counters.
- Screening of checked in baggage.
- Maintain high quality of Check in procedures.
- To assist customers with special requests.

**Arrivals**
- To assist customers with special requests.
- To assist customers with Mishandled / damaged baggage.
- Co-ordination with the baggage vendor for the damaged bags.
- Follow up with the en-route stations regarding lost baggage.

**_ At IndiGo, we believe in the innate strength of an energetic, diverse, and inclusive workforce, where the viewpoints and life experiences of our employees help us foster strong connection with all our customers._**

**_Our diversity equity and inclusion efforts are designed to attract, nurture, and advance the lives of our employees and customers irrespective of their, but not limited to, gender, race, color, religion, caste, creed, ethnicity, origin, language, social and economic status, sexual orientation, persons with disabilities, nationality, age, marital and maternity status_

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