Sales Coordinator

1 day ago

Ernakulam, India SKYLITE ROOFINGS Full time

**FRONT OFFICE SALES COORDINATOR**

**Duties & Responsibilities**:

- Keep the front desk clean, tidy and supplied with all the necessary supplies
- Greet, communicate with and welcome customers
- Please answer all the customer's questions and address their requirements
- Arrange customer requirements and complete the sales process.
- Answer all incoming calls and sales leads, redirect them when needed
- Receive letters and packages and send them to the appropriate destination
- Monitor and update records and files

**Sales Procedure**:
**1**. Attend to all customers and learn about their needs.

**2.** (Situations)

Ø If we have the required product, confirm stock availability with the store dept.

Ø If we don’t have the product or stock, try to convince the customer and convert to another product/brand.

Ø If we are not able to convert the materials, inquire when we will receive the materials andconsult with the manager before providing the estimated supply details to the customer.

Ø Prepare a sales quotation and send it to the customer if necessary.

Ø Maintain the contact information and details of enquiry customers in the enquiry register and follow up with them on a regular basis

**3**. Prepare the order form and give it to the billing section for sale order creation. (Order form must contain the billing address, phone number, payment mode)

**4**. Confirm the payment method with the customer and inform the billing staff.

Ø Credit sale - consult with the manager

Ø Payment by Cash/Bank/UPI - Confirm the payment receipt as per the customer's preferred mode.

Ø Cash on Delivery - Before delivering the material to the customer, direct the driver as to where the cash should be collected from the delivery site, and confirm the same after completing the delivery.

Ø Post-dated delivery or Job work - Confirm the order with an advance payment of 30%.

**5**. Organize all materials according to the sale order and coordinate with the store manager/executive. Corrections must be noted on the sales challan and reported to the billing section before the final invoice is sent out.

**6.** Convey the final bill amount to the customer before printing. _(If any clarifications are required on the bill amount, that will be clear at this time.)_

**7.** Cross-check the billed items at present of the despatch executive.

**8.** Permit the dispatching of the vehicle by obtaining the signature of the dispatch supervisor/executive.

**9.** Ask the customer to sign the final bill.

**10**. Signed invoice handover to store dept

**Salary**: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Health insurance
- Leave encashment

Shift:

- Day shift

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Ernakulam, Kerala: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Sales: 1 year (required)

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