Kannada Voice Process

3 days ago

Chennai Tamil Nadu, India Snow Planners And Builders Full time

**We are Hiring**

**Designation**: Customer Support

**Process**: Domestic Voice Process

**Industry**: BPO

**Language**: Kannada (mandatory)

**Skills**: Average/ Good communication can be considered

**Fresher / Experience**

**Qualification**: Graduate / Undergraduate

**Salary**: 15K - 18K

**Shift timings** : Day shifts

6 day's working & Rotational weekoff

**Work location** : Tharamani, Chennai.

**Roles & Responsibilities**:

- Handle inbound/outbound calls from customers, addressing their queries, concerns, and requests. Provide accurate, timely solutions to customer issues and ensure satisfaction.
- Educate customers about the company’s products or services, explaining features, benefits, and troubleshooting steps in a clear and concise manner.
- Accurately record customer interactions, feedback, and issue resolution details in the system, ensuring data integrity and compliance with company policies.
- Actively promote and recommend additional products or services to customers based on their needs, aiming to meet sales targets or enhance customer experience.
- Identify complex or unresolved issues and escalate them to the appropriate department or senior management for further resolution, ensuring customer concerns are addressed promptly.

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹18,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

Application Question(s):

- Are you ok with voice process ?

**Language**:

- Kannada (required)

Work Location: In person

**Speak with the employer**
+91 6380723976

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