Cre - Wellness / Skincare

1 week ago

Nungambakkam Chennai Tamil Nadu, India Frokme Full time

**Job Title : Sales and Operations**:
The Sales and Operations Manager is responsible for driving growth and operational excellence at a wellness centre specializing in postpartum care. This role blends strategic sales initiatives with hands-on operational management to ensure high-quality service delivery, customer satisfaction, and business success.

**Key Responsibilities**

**Sales & Customer Engagement**
- Develop and execute strategies to drive membership and service package sales, with a focus on postpartum programs.
- Conduct consultations with potential clients to understand their needs and offer tailored wellness solutions.
- Maintain strong relationships with healthcare professionals, hospitals, and community groups to generate referrals.
- Develop and implement cross-selling strategies to achieve sales targets. Identify and capitalize on cross-selling opportunities within the existing customer base.
- Track and analyse sales performance, providing regular reports and actionable insights.

**Operations Management**
- Oversee daily operations to ensure the center runs smoothly and efficiently.
- Manage scheduling, staffing, and resource allocation to meet client needs and maximize center capacity.
- Collaborate with therapists, consultants, and support staff to ensure seamless service delivery.

**Marketing and Outreach**
- Partner with the marketing team to create campaigns that promote postpartum wellness services.
- Send promotions through direct mail, inserts in newspapers, Internet advertisements, in-store displays, product endorsements, or other special events.
- Represent the wellness center at community events, workshops, and industry conferences.
- Utilize social media and digital platforms to engage potential clients and share success stories.

**Team Leadership**
- Train, mentor, and manage staff to uphold service excellence and operational standards.
- Foster a positive and collaborative workplace culture focused on client care.
- Monitor team performance and provide constructive feedback.

**Required Skills and Experience**
- Proven experience in sales, ideally in wellness, healthcare, or postpartum services.
- Strong understanding of postpartum care and related services (e.g., lactation consulting, physical therapy, mental health support).
- Excellent communication and interpersonal skills.
- Leadership experience with a track record of managing successful teams.

Working days - Monday to Friday (2 Saturdays are working)

Timings - 10am to 6pm

CTC - 9 LPA

Pay: Up to ₹900,000.00 per year

Schedule:

- Day shift

Work Location: In person

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