Customer Support

6 days ago

Karol Bagh Delhi Delhi, India UNAYUR MARKETING PRIVATE LIMITED Full time

**Job Title: Feedback Agent**

**Job Location: Karol Bagh, New Delhi**

**Job Overview**:
**Key Responsibilities**:

- Actively engage with customers to collect feedback regarding products, services, or experiences.
- Analyse customer feedback to identify trends, issues, and areas for improvement.
- Assist customers in addressing any concerns or clarifying questions about feedback processes.
- Provide recommendations based on customer feedback for enhancing the customer experience.

**Qualifications**:

- Proven experience in customer service or a feedback-related role is a plus.
- Ability to analyse and interpret feedback data.
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) or relevant software tools.
- Excellent problem-solving and multitasking abilities.
- Strong interpersonal skills and ability to work in a team environment.

**Skills and Competencies**:

- Attention to detail.
- Customer-oriented mindset.
- Analytical thinking and reporting skills.
- Empathy and active listening.
- Ability to handle sensitive and confidential information.
- Strong organizational skills and time management.

**Job Types**: Full-time, Permanent

Pay: ₹12,000.00 - ₹18,000.00 per month

Schedule:

- Day shift

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

**Speak with the employer**
+91 8448283132

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