Firewall Admin

**Position Type**:
Full time
**Type Of Hire**:
Experienced (relevant combo of work and education)
**Education Desired**:
Bachelor of Information Technology
**Travel Percentage**:
0%
**Firewall Admin - **Pune -** 3 to 7 years**

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

**About the team**

This role is a part of our **Remote Infrastructure Management Team.**

Develops, documents and implements standards, guidelines, direction and education on process/procedures for staff. Assigned to highly visible, sensitive and critical systems. Requires an extensive knowledge of TCP/IP networks including layer two and layer three switching, network based server load balancing, routing protocols, and LAN/WAN technologies. Typically requires seven to ten years of experience performing hands on network services infrastructure engineering, diagnosing and correcting network problems and network equipment installation and configuration.

**What you will be doing**
- Performs device configurations, internal operating system upgrades and software upgrades and deploys network devices including routers, switches, load balancers and firewalls.
- Follows documented network services processes and procedures - identifies gaps in processes or documentation and suggests improvements.
- Monitors, responds and provides resolution for all network problem and incident tickets.
- Utilizing case management system (CMS), documents status updates and problem resolutions.
- Performs customer service duties and responds to customer requests as defined by management.
- Responds to customer requests as defined by management completing assignments in a timely manner with an acceptable level of quality.
- Troubleshoots network problems and recommends corrective procedures; assists with troubleshooting circuit equipment and all other network issues.
- Prepares activity reports as requested by management.
- Identifies opportunities to improve workflow and creates supporting documentation for review by peers and management.
- Maintains network services documentation related to work area.
- Completes network change requests in accordance with service level agreements.
- Maintains network lab and equipment inventory.
- Other related duties assigned as needed.

**What you bring**:
- Knowledge of multiple operating systems and related utilities and hardware- Knowledge of storage management, TCP/IP, network monitoring and tools and technical writing principles and practices
- Effective analytical, problem solving, installation and maintenance skills
- Ability to work independently as well as within a team
- Ability to communicate effectively verbally and in writing
- Ability to establish and maintain effective working relationships with employees, vendors, clients and public.

**What we offer you**
- An exciting opportunity be a part of **World’s Leading FinTech Product MNC**
- To be a part of vibrant team and to build up a career in Remote infrastructure Management.
- Competitive salary and attractive benefits including GHMI/ Hospitalization coverage for employee and direct dependents
- A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
- A broad range of professional education and personal development possibilities - FIS is your final career step

**Privacy Statement**

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

**Sourcing Model**

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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