Back Office

14 hours ago

Naroda Ahmedabad Gujarat, India Striver Technosoft LLP Full time

Striver Technosoft is a dynamic and rapidly growing company in Software Development, We are committed to delivering exceptional products and services to our clients. To support our growth, we are seeking a dedicated and detail-oriented Back Office Work & Customer Support Executive to join our team.

**Job Summary**:
**Key Responsibilities**:

- **Customer Support**:

- Provide accurate information about products and services.
- Resolve customer issues and escalate complex cases to the appropriate departments.
- Maintain a high level of customer satisfaction through excellent service.
- **Back Office Operations**:

- Maintain and update customer records and databases.
- Prepare and generate reports, invoices, and other documents as needed.
- Assist with inventory management and order fulfillment.
- Coordinate with other departments to ensure smooth operations.
- **Communication**:

- Liaise with customers, vendors, and internal teams to ensure seamless communication.
- Assist in the development and implementation of customer service policies and procedures.

**Requirements**:

- Proven experience in a customer support or back office role.
- Excellent verbal and written communication skills.
- Strong organizational and multitasking abilities.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and CRM software.
- Ability to work independently and as part of a team.
- Attention to detail and problem-solving skills.
- High school diploma or equivalent; a bachelor’s degree is a plus.

**Benefits**:

- Competitive salary and benefits package.
- Opportunities for professional development and career growth.
- A positive and supportive work environment.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹5,000.00 - ₹10,000.00 per month

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Naroda, Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Language**:

- English (required)

Work Location: In person

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