Back Office Executive
2 days ago
**Designation**:Customer Care Executive (Dispatch Executive)
**Gender**: Female Only.
**Experience**: 6 months -5 Yrs
**Location**:Thane
**Joining Period**: Immediate -15 Days
**Roles and responsibilities**:
- Attend calls from customers & understand their requirements.
- After understanding the customer requirement, give them a solution.
- If the solution is not sufficient through phone call, send a query to Hardware Or Software Guy.
- Also if the customer query is about courier status then let them know & also inform the dispatch team.
- Coordination with respective departments depends on customer query.
- Handle calls on IVR System.
- Make sure about customer satisfaction.
- Quick response to customer
- Making report as suggested from Senior.
- Basic greetings skill on the phone.
- Other tasks as assigned.
**Job Types**: Full-time, Permanent
Pay: ₹12,000.00 - ₹15,000.00 per month
Schedule:
- Day shift
- Fixed shift
- Morning shift
**Education**:
- Bachelor's (required)
**Experience**:
- Calling: 1 year (preferred)
- Back end: 1 year (preferred)
Work Location: In person
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