Tellecaller

2 weeks ago

Kochi Kerala, India QUEST INNOVATIVE SOLUTIONS Full time

Designation **:Tele caller**

Location**:Kochi**

Exp**:6 months and above**

Education **:Any graduation (IT preferrable)**

**Key Responsibilities**

**Team Management**

Manage Business Development Team to align each member’s performance to meet company goals in terms of:

- Customer addition (Students enrolment) to various training programs of the Academy.
- Customer Support.
- Fee Collection.
- Administrative support to the team.
- Coordination of Customer Engagement programs.
- Overall customer satisfaction.

Motivate team in exigencies, address their concerns and queries and represent them to the management.

Process, sales training, performance evaluation and improvement of the team.

Represent the team in various functional activities of the institution.

Support Marketing Initiatives.

**Business Development**
- Meet personal targets.
- To conduct periodic study on Competitor products and strategies.
- Support to develop new Marketing Strategies.

**Academy-Operations Support**
- Daily, Monthly, weekly reporting..
- Maintaining Student Data and documentation.
- Support to the placement divisions.
- Sending a daily report which will include the daily walk-in and admission details.
- Maintain Attendance Records.
- Weekly Feedback Collection.

*

**Skillset required**
- Passion for sales and marketing.
- Organizational and Managerial Skills.
- Communication Skill (Reasonable command of English and Malayalam).
- Presentation Skill.

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

Work Location: In person

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