Guest Relation Executive

2 days ago

Delhi Delhi, India GEARUP YOUR LIFESTYLE LLP Full time

**Primary Responsibilities**
- **Welcoming Guests**:

- Warmly greet clients and visitors at the gym reception.
- Provide information about the gym’s facilities, membership options, and ongoing promotions.
- **Member Relations**:

- Handle inquiries and provide detailed explanations of services, personal training, and group classes.
- Resolve client issues and complaints professionally and efficiently.
- Maintain regular communication with members to ensure satisfaction and retention.
- **Administrative Duties**:

- Manage membership registrations, renewals, and cancellations.
- Maintain records of guest visits and feedback.
- Handle billing, payment processing, and issuing receipts.
- **Coordination and Communication**:

- Coordinate with trainers and other staff to ensure members' needs are met.
- Inform members about upcoming events, classes, or changes in schedules.
- **Promotions and Marketing**:

- Assist in promoting gym events, workshops, and offers.
- Upsell memberships and additional services like personal training or premium plans.
- Maintain an updated database of members for promotional communication.
- **Hygiene and Safety Monitoring**:

- Ensure the gym’s reception and common areas are clean and welcoming.
- Report any maintenance or safety issues promptly.
- **Customer Feedback and Improvement**:

- Collect feedback from members to improve services.
- Conduct surveys to understand client satisfaction levels.
- **Crisis Handling**:

- Manage emergencies calmly, such as medical incidents or system failures.

**Skills and Qualifications Required**
- Strong communication and interpersonal skills.
- Customer service experience, preferably in the hospitality or fitness industry.
- Problem-solving abilities and attention to detail.
- Proficiency in MS Office and CRM systems.
- Ability to manage stressful situations and multitask.

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹40,000.00 per month

Schedule:

- Day shift
- Evening shift
- Fixed shift
- Morning shift
- Rotational shift
- Weekend availability

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

**Speak with the employer**
+91 9053535378
Application Deadline: 20/11/2024

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