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Telesales Executive

2 weeks ago

Thaltej Ahmedabad Gujarat, India The Sky Imperial Hotels And Resort Full time

A Telesales Executive in the hospitality industry plays a crucial role in promoting services, handling customer inquiries, and driving sales through telephone interactions. Here are some common roles and responsibilities for a Telesales Executive in the hospitality industry:

- **Customer Interaction**: Initiate and receive calls to potential and existing customers to promote hospitality services such as hotel bookings, event reservations, dining packages, etc.
- **Sales Pitch**: Present products and services persuasively to customers, highlighting features, benefits, and promotional offers to encourage sales.
- **Lead Generation**: Generate leads through cold calling, database management, and follow-up calls to convert prospects into customers.
- **Customer Relationship Management**: Maintain positive relationships with customers by addressing inquiries, resolving complaints, and ensuring customer satisfaction to encourage repeat business.
- **Achieving Sales Targets**: Meet or exceed sales targets and goals set by the organization by effectively closing sales deals and upselling additional services or packages.
- **Product Knowledge**: Stay updated with the latest offerings, packages, and promotions of the hospitality industry to provide accurate information and recommendations to customers.
- **Documentation and Reporting**: Maintain records of customer interactions, sales activities, and follow-up actions using CRM (Customer Relationship Management) software. Generate reports on sales performance, leads generated, and conversion rates.
- **Team Collaboration**: Coordinate with sales teams, marketing departments, and other relevant departments to align strategies, share feedback, and optimize sales processes.
- **Adherence to Policies**: Follow company policies, sales scripts, and compliance regulations during sales interactions to ensure ethical and legal standards are met.
- **Continuous Improvement**: Seek feedback from customers and supervisors, participate in training sessions, and update skills to enhance sales techniques, product knowledge, and customer service skills.

**Salary**: ₹12,000.00 - ₹25,000.00 per month

**Benefits**:

- Flexible schedule
- Leave encashment

Schedule:

- Evening shift
- Morning shift
- Night shift
- Rotational shift

Supplemental pay types:

- Overtime pay

Application Question(s):

- Will you be able to relocate to Ahmedabad?

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 2 years (preferred)
- Sales: 1 year (preferred)

**Language**:

- English (preferred)

Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)
- Overnight Shift (preferred)

Work Location: In person