Customer Care Executive

1 week ago

Ernakulam, India Advenxa Pvt.Ltd Full time

**Customer Support Executive**

Location**:Ernakulam**

**Salary**: 14,000 - 18,000 INR (Monthly)

Languages: English, **Hindi (mandatory),**

Industries: BPO,

Shift: Rotational Shifts (Based on assigned process)
- Willingness to work flexible hours including rotational shifts.
- Exceptional communication and interpersonal abilities.
- Proficiency in Hindi and English is a must; knowledge of other languages is advantageous.
- Previous experience in customer service or sales is preferred.
- Ability to adapt quickly to new processes and technologies.

**Roles and Responsibilities**:

- Identify customer concerns and provide timely support for their queries.
- Develop a deep understanding of our products and services to effectively communicate solutions to customers.
- Respond promptly to customer inquiries through various channels of communication.
- Collaborate with multiple teams to ensure swift resolution of customer issues.
- Gather feedback from customers and proactively recommend additional services.
- Accurately log all customer interactions and maintain records.
- Meet and exceed individual sales targets consistently.

**Job Types**: Full-time, Permanent

**Salary**: ₹14,000.00 - ₹17,000.00 per month

**Benefits**:

- Health insurance
- Life insurance
- Provident Fund

Schedule:

- Fixed shift
- Rotational shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (required)

Work Location: In person

**Speak with the employer**

+91 9778387482

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