Ccm
3 days ago
Urgent Requirement For CCM ( Automobile industry)
Location
- Maheshtala ( Budge Budge)
Salary
- upto 25 k per Month
Eligibility
Responsibilities & Key Deliverables
Dealer Manpower availability, training plan for dealership, %age trained, %age certified
Adherance to M&M CI norms
Ensure Customer satisfaction in the state by CAPS improvement / NPS Score, DHC, C8, CCCF/1000, escalations, customer engagement programs etc. - Speed & quality of concern closure (Escalated concerns/ PSFs)
Workshop Processes & Management Systems - Ensure process parameters in place at workshops, adhering to Business Development Process, DMS, QLIKVIEW, Shop Floor Process, defining Dealer Role Holder Responsibility, Review & Recognition
Dealership Profitability - Ensure target achievement by adhering to to yearly Business Plan, Customer Retention, Qwik & Mech Bay Productivity, Bodyshop quality & efficiency, allied business
Channel reach & Manpower adequacy - Creation of new service points (MDSCs/ MASCs/ MMTs), % of FTs with Serive reach, Training Plan Development & Adherence, Training Scores, Training Module, CoTEK Inhouse Training
Dealership Satisfaction Score
Pay: Up to ₹25,000.00 per month
**Benefits**:
- Provident Fund
Schedule:
- Day shift
Supplemental Pay:
- Performance bonus
Application Question(s):
- Do you have experience in Automobile?
**Experience**:
- total work: 1 year (required)
Work Location: In person
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Ccm
2 days ago
Baj Baj, India Genix Resources Pvt. Ltd Full timeHope you are doing well Experience - Minimum 1 years from Automobile 4 wheeler Salary - 25,000 Job Location - Budge Budge **Automobile CCM (Customer Care Manager)** **Job Role and Responsibilities - 4-Wheeler Organization (Budge Budge Location)** **Position Title**: Customer Care Manager (CCM) **Location**: Budge Budge, West Bengal **Industry**:...