Customer Care Executive

2 days ago

Ongole, India Jippymart Full time

1. **Customer Support & Relationship Management**
- Resolve issues related to order delays, incorrect items, refunds, or restaurant complaints.
- Maintain a high level of customer satisfaction through prompt and professional service.

2. **Restaurant Owner Onboarding**
- Coordinate with the sales/BD team and restaurant owners for smooth onboarding.
- Collect required documents (GST, FSSAI license, menu, bank details, photos, etc.).
- Guide restaurant partners through the registration and platform usage process.
- Ensure owner training on dashboards, order management, and handling cancellations.

3. **Catalogue Listing & Management**
- Upload and manage restaurant menus including item names, prices, descriptions, and photos.
- Ensure correct tagging of food categories (veg/non-veg, beverage, combo, etc.).
- Monitor and update stock availability or out-of-stock items.
- Ensure all items are aligned with platform policies (e.g., hygiene, pricing standards).

Helps customers with orders, solves issues, supports restaurant owners in onboarding, uploads menus, coordinates with teams.

Pay: ₹8,086.00 - ₹12,000.00 per month

**Benefits**:

- Cell phone reimbursement

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

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