Voice of Customer

17 hours ago

Remote, India Dunzo Full time

**About Dunzo**

Not that long ago, we were on WhatsApp with a handful of customers, many of whom were friends and family, getting you anything you needed - groceries, food, even sending packages to anywhere in Bangalore. Today, we’re an app covering Bangalore, Pune, Gurgaon, Hyderabad, Delhi and Chennai. Dunzo is a technology company that makes local deliveries fast and easy - whether it’s that quick run from your local store, or getting you that book that is available only in one store far away from you or even organizing your entire weekend party

At Dunzo, you will have an incredible opportunity to shape the way users buy their instant grocery & fresh needs for millions across India. You will shape cities that you’ve grown up in - by making them more accessible than ever before through the use of technology. We’re solving an extremely tough problem and we are looking for self-motivated and driven individuals to help us along the way

We have recently raised a 240M$ Series F led by Reliance Retail and are looking to build the Quick Commerce category in the country.

We were also voted #3 on LinkedIn’s Top Startups in India and here’s why

**What you’ll do**:

- Reach out to our Users, Partners and Merchants to understand their experiences and expectations:

- This would include participant recruitment and interview scheduling, conducting short interviews and surveys through voice calls and getting feedback from time to time
- Support the research and insights team with logging customer interview data and organizing it for analysis
- Help with post research work including coordinating on user incentive payouts
- The role is 5-days working from 10am-7pm. Weekly offs would be on any two days of the week

**What you’ll need**:

- Bachelor's degree
- Want to build career in Research Domain.
- Fluency in English and Hindi is a must.
- Must speak at least one of these languages - Kannada, Tamil or Telugu.
- Hands on experience on MS Excel.

**Who you are**:

- **Customer centric**: You are very passionate about providing an excellent experience to our end users, partners and merchants by understanding their requirements, problems and expectations
- **Empathetic**:Are good at understanding the way people feel about different situations from the way they speak and express themselves
- **Researcher at Heart**: Are interested in research and gathering insights and would want to pursue it later as part of your career
- **Take Ownership**: Like to own your work and are willing to go the extra mile when needed, to help ensure our users have a great experience. Are comfortable with tight deadlines which might come up from time to time

**Extra-Awesome**:

- Work experience in customer-centric industries or the E-commerce space is preferred
- Experience working with customers from different regions in India and having a good understanding of cultural differences
- You communicate clearly and are good at explaining anything to anyone over the phone.

**What you will love about us**:

- Great company culture, you will find a culturally diverse team who are known for their work effectiveness along with flexibility.
- Work that stays at work, genuine work life balance.
- Transparent communication across the board of all issues and achievements

  • Customer Support Voice

    6 days ago

    Remote, India Snow Planners And Builders Full time

    We are hiring!!!! **Designation : Customer support Executive** **Process : Voice / Non Voice Process** **Qualification : Graduation is mandatory** **Fresher or Experience** **Excellent communication skill in English** **Salary : 16k Ctc & 12k TH** Interview Rounds: Assessment HR round Ops assessment **Wifi speed 40mbps** **Shifts & Week offs :...

  • Spanish Voice Support Executive

    1 week ago

    Remote, India Whitefield Careers Full time

    **Position : Spanish Voice Assistance Support Executive** **Location : Remote** **Key Responsibilities**: - Excellent Spanish Voice Support Executive with fluency in Spanish and English to assist customers through inbound and outbound calls. - Responsible for handling queries, resolving issues, and ensuring a seamless customer experience. - Prior...

  • Enterprise Voice Process Associate

    1 week ago

    Remote, India Skylink Fibernet Private Limited Full time

    Enterprise Voice Process Associate: Roles and Responsibilities: The Sales tele-caller shall be responsible to handle the leads. Identifying prospective clients, generating business from the existing clientele, thereby achieving business targets. Cold calling. Maintaining relationships with Existing customers to identify more referrals. Identifying sales...

  • Customer Support Executive

    2 weeks ago

    Remote, India Amber Internet solutions Full time

    Sales **Customer Support Executive (Chat) - Non Voice (Remote)**: - Remote | Full Time- - amber being an international student accommodation marketplace has an extensive team for B2C sales which is responsible for generating revenues from properties across the world by booking the students in their properties and maintaining a relationship with them. We...

  • Voice Process(Malayalam)

    17 hours ago

    Remote, India Insuremile Full time

    Dealing with customers through voice communication - Providing customer support via phone calls for international customers, in multiple languages - Troubleshooting customer queries and requests - Managing customer expectations and ensuring customer satisfaction - Documenting customer interactions for review and follow-up - Utilizing computing and technical...

  • Malayalam Voice Process

    6 days ago

    Remote, India Procode learning solutions private limited Full time

    **Company Description** **Procode Learning Solutions Pvt Ltd** **Role Description** This is a Full-time remote role for a Malayalam Voice Process Executive.Handle inbound and outbound calls from customers in Malayalam to address their questions, concerns, and complaints. Provide accurate and professional information about company products, services, and...

  • Customer Support Associate

    1 week ago

    Remote, India 3ghrservices Full time ₹ 2,50,000 - ₹ 3,00,000 per year

    Greetings from 3GHR ServicesWe are Hiring for "Customer Support Outbound Sales Voice Process " position" Work From Home"Role : Customer Support Outbound Sales Voice ProcessQualification: Any GraduateExperience: 1+ YearSalary: 25000+IncentivesWorking Days : 6 DaysSkills:Excellent Communication skillsOutbound CallingSalesOutbound SalesJob Type: Full-timePay:...

  • Customer Support

    4 days ago

    Remote, India Futwork Full time

    **Job Title**: Customer Support Executive (Voice & Non-Voice) **Location**: Remote (Work From Home) **Job Type**: Full-Time **Working Days**: 6 Days a Week (1 Rotational Week Off) **Shift Timings**: 9-Hour Rotational Shifts (Minimum 8 Hours Login Required) **Job Summary**: We are seeking experienced **Customer Support Executives** with a background in...

  • Talent Sourcer

    1 week ago

    Remote, India AIMLEAP Full time

    AIMLEAP is Hiring: Talent Sourcer (BPO US Voice Process) Experience: 1 to 4 Year Location: Work from Home/Bangalore, India No of positions: 2 Nos Industry: BPO - US Voice Process Role Category: Recruitment / IT Talent sourcing Education: Any Degree **Salary**: 2 to 3.5 Lacs INR per annum Notice Period**:Immediate - 7 days** **Job Description**: -...

  • Tele Caller

    1 week ago

    Remote, India VIVACRISTO INTERNATIONAL STUDY ABROAD Full time

    We are currently seeking enthusiastic and motivated individuals to join our team as Tele Callers for our Voice Process. As a Tele Caller, you will be responsible for making outbound calls to potential customers, introducing our products/services, and persuading them to make a purchase or schedule appointments. **Responsibilities**: - Make outbound calls to...