Mhls Advisor, Mns Ge

4 hours ago

Jaipur Rajasthan, India Amazon.com Full time

DESCRIPTION

It's our job to make bold bets, and we get our energy from inventing on behalf of customers. Success is measured against the possible, not the probable. This is your chance to make history.

Key job responsibilities
Handle and resolve HR queries in German and English by referring to documentation such as frequently asked questions and standard operating procedures and escalate where these cannot be resolved.
- Take ownership of employee contacts ensuring that each contact is accepted and resolved with a high degree of customer focus.
- Identify gaps in the supporting documentation, internal processes and areas where the level of customer service could be improved.
- Communicate effectively both verbally and in written form with employees to explain and resolve queries and concern for the whole employee life-cycle at Amazon.
- Actively seeks employee feedback to improve levels of service.
- Being able to work on rotational shifts in both weekends and weekdays, including holidays.

BASIC QUALIFICATIONS
- Very good proficiency in written and verbal in German (B2 CEFR) and English (B2 CEFR).
- Computer skills (Windows, Microsoft Office, Outlook)

PREFERRED QUALIFICATIONS

Relevant work experience in administration, customer service/ call center or HR environment.
- Very good proficiency in additional European languages
- Ability to work in international teams where team members are in different locations and belong to different cultures
- Ability to work with confidential information
- Flexibility to work in a fast-paced environment
- Good interpersonal, communication, time management, and problem-solving skills.

Job details
- IND, RJ, Jaipur - Virtual
- Administrative Support

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