Associate Incident Coordinator
7 days ago
**Responsibilities**:
- Should have minimum 2+ years of experience in Monitoring Alerts
- Exposure towards Monitoring Third Party Network tools like Zabbix, NMS
- Must have good hand-on on Service Now ticketing tool
- Monitor the Database jobs and escalate internally in abnormalities found
- Cloud services based monitoring for Client environment
- Should be familiar with Incident, Problem and Change management
- Demonstrate initiative and a proactive approach to daily tasks
- Make recommendations for technical Improvements and ensure actions are followed through to completion in a timely manner
- Work with internal and other support functions to ensure actions are taken and completed to protect and improve services
**Qualities and Skills required Essential**:
- Excellent written and verbal communication skills Must have 2-5 years of Experience in Technical Support
- ITIL Certification is Desired (not Mandatory) along with other Technical Certifications (If Any)
- Able to work under pressure and meet deadlines
- Able to demonstrate a high degree of flexibility including shift and out of hours working
- Able to manage sensitive and sometimes confidential information
- Self-motivation and able to take responsibility
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