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Retail Sales, E-commerce

2 weeks ago

Kochi Kerala, India Jansons Balers Full time

**Retail Sales, E-commerce & Market Research Administrator**

**Role Summary**:
This versatile role combines retail sales, e-commerce management, market research, and office administration to drive business growth, enhance customer experience, and ensure smooth operations.

**Key Responsibilities**:

- Greet and assist walk-in customers, understand their needs, and recommend suitable products
- Process sales through POS systems and handle billing and payment transactions
- Manage and update product listings on e-commerce platforms (e.g., Amazon, Flipkart, company website)
- Handle online order processing, customer queries, and coordinate packaging and dispatch
- Monitor inventory levels across retail and online channels; restock as needed
- Conduct market research to identify trends, customer preferences, and competitive activity
- Analyze market data to assist in product development, pricing strategies, and promotional planning
- Maintain records of sales, stock, customer interactions, and market insights
- Assist with invoicing, data entry, and basic accounting
- Coordinate with logistics partners, suppliers, and service providers
- Perform general office duties such as document preparation, filing, and supporting management

**Skills Required**:

- Strong communication and interpersonal skills
- Customer-focused with a friendly and proactive attitude
- Experience with online selling platforms (Amazon, Flipkart, Shopify, etc.)
- Proficient in market research techniques and data analysis
- Basic accounting knowledge and proficiency in MS Office (Excel, Word, Outlook), Google Sheets, Google Slides and Google Docs
- Strong organizational and multitasking abilities
- Attention to detail, analytical thinking, and problem-solving skills
- Familiarity with POS systems, inventory software, and e-commerce tools
- Ability to work independently and collaborate within a team

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹18,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Work Location: In person