Customer Care Executive

2 weeks ago

Raipur Chhattisgarh, India Salgem Infoigy Tech. Pvt. Ltd. Full time

**Key Responsibilities**
- Respond promptly and professionally to customer inquiries, complaints, and feedback.
- Provide accurate information about products, services, and company policies.
- Assist customers in placing orders, tracking shipments, and processing returns or exchanges.
- Investigate and resolve customer complaints and issues effectively and efficiently.
- Escalate complex problems to the appropriate department or supervisor for swift resolution.
- Follow up with customers to ensure that their concerns have been addressed satisfactorily.
- Provide basic technical support to customers encountering difficulties with products or services.
- Troubleshoot common issues and guide customers through troubleshooting steps.
- Document technical inquiries and solutions for future reference and training purposes.
- Maintain accurate records of customer interactions, including details of inquiries, complaints, and resolutions.
- Generate regular reports on customer service metrics such as response times, resolution rates, and customer satisfaction scores.
- Stay up-to-date with product knowledge, pricing, and promotional offers.
- Build and maintain positive relationships with customers by demonstrating empathy, patience, and professionalism.

Qualification:

- Proactively engage with customers to gather feedback and foster loyalty.
- Proficient communication skills in both English and Hindi (additional proficiency in local languages is advantageous).
- Robust interpersonal skills with a customer-centric approach.
- Demonstrated problem-solving abilities and a proactive willingness to learn and adapt.
- Previous experience in customer service or a related field is beneficial but not obligatory.
- Bachelor’s degree or equivalent qualification is preferred.

**Salary**: ₹10,000.00 - ₹18,000.00 per month

**Benefits**:

- Paid sick time
- Provident Fund

Schedule:

- Day shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer service: 2 years (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Ability to Commute:

- Raipur, Chhattisgarh (required)

Ability to Relocate:

- Raipur, Chhattisgarh: Relocate before starting work (required)

Work Location: In person

**Speak with the employer**

+91 7349541566

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