Receptionist for Hospital

5 days ago

Delhi Delhi, India Mantra Care Full time

Job Description: Receptionist - Hospital

Position: Receptionist

Job Summary:
The Receptionist will serve as the first point of contact for patients and visitors, ensuring a welcoming environment while managing inquiries and facilitating patient check-in and administrative tasks. This role requires excellent communication, multitasking skills, and a compassionate attitude to support patients and their families.

1. **Front Desk Operations**:

- Greet patients, visitors, and vendors with a warm and professional demeanor.
- Manage patient check-in and check-out processes efficiently.
- Maintain an organized and welcoming reception area.

2. **Patient Interaction**:

- Collect and verify patient information and documents.
- Guide patients and visitors regarding hospital policies, procedures, and directions within the facility.
- Address and resolve basic patient queries; escalate more complex issues as needed.

3. **Appointment Scheduling and Coordination**:

- Schedule, reschedule, and cancel patient appointments as per the hospital guidelines.
- Manage appointment calendars for physicians and other healthcare providers.
- Notify healthcare providers of patient arrivals and manage any scheduling conflicts.

4. **Administrative Support**:

- Answer, screen, and direct incoming calls in a courteous and timely manner.
- Manage and sort incoming and outgoing mail, documents, and packages.
- Assist with administrative tasks such as filing, data entry, and updating patient records.

5. **Billing and Payments**:

- Inform patients of co-pays or outstanding balances as required.
- Collect payments and issue receipts.
- Collaborate with the billing department to ensure smooth payment processes.

6. **Emergency and Safety Protocols**:

- Act quickly and efficiently in emergency situations by following hospital protocols.
- Notify appropriate personnel and provide accurate information in emergencies.

WhatsApp - 9354998586

Pay: ₹10,000.00 - ₹12,000.00 per month

Schedule:

- Day shift

**Experience**:

- Microsoft Office: 1 year (preferred)
- Front desk - Receptionist: 1 year (preferred)
- total work: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person

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