Floor Supervisor 3 Year Experience
3 days ago
**Key Responsibilities**:
- **Service Flow Management**:
- Oversee the complete vehicle service process from customer reception to service completion.
- Ensure smooth service flow by properly allotting jobs and managing workloads.
- **Team Handling**:
- Lead and manage a team of technicians and support staff.
- Monitor team performance and provide regular feedback to improve efficiency and productivity.
- **Vehicle Allotment**:
- Allocate service tasks to appropriate technicians based on skill set and workload.
- Ensure timely vehicle servicing and delivery.
- **Customer Interaction**:
- Act as the first point of contact for escalations and special service requests.
- Ensure customer queries are resolved promptly, maintaining high levels of satisfaction.
- **KPI Monitoring & Reporting**:
- Track and improve Key Performance Indicators (KPIs) such as:
- **Service TAT (Turnaround Time)**: Ensure timely service delivery within the committed timeline.
- **Customer Satisfaction**: Maintain high customer ratings by ensuring service quality and prompt issue resolution.
- **Flow Efficiency**: Maximize the throughput of the service floor by optimizing processes.
**Required Skills**:
- Strong understanding of automotive service processes.
- Experience in handling service operations and workflow management.
- Excellent team management and leadership skills.
- Problem-solving skills with a focus on improving service delivery and efficiency.
Strong communication and interpersonal skills to handle customer interactions effectively
Pay: ₹15,000.00 - ₹25,000.00 per month
Schedule:
- Day shift
**Experience**:
- total work: 3 years (required)
Work Location: In person
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