Live Chat Agent
2 days ago
Job Description: Live Chat Agent (Customer Success)
**Position: Live Chat Agent (Customer Success)**
**Working Hours: To be determined**
Job Summary:
Key Responsibilities:
- Respond to customer inquiries via live chat promptly and courteously.
- Diagnose and resolve customer issues, providing effective solutions and alternatives.
- Escalate complex issues to the appropriate department and create detailed support tickets.
- Track and document all customer interactions and updates in the ticketing system.
- Maintain a high level of product knowledge to assist customers effectively.
- Provide feedback and suggestions to improve customer support processes and systems.
**Requirements**:
- Proven experience in a customer support role, preferably through live chat.
- Excellent written and verbal communication skills in English.
- Strong problem-solving skills and the ability to think on your feet.
- Ability to handle multiple chats simultaneously and manage time effectively.
- Familiarity with ticketing systems and CRM software.
- Customer-oriented attitude with a commitment to providing exceptional service.
- Ability to work flexible hours, including evenings and weekends if required.
Preferred Qualifications:
- Experience working in a customer success role within the ecommerce or software industry.
- Knowledge of additional languages is a plus.
Pay: ₹465,292.35 - ₹670,113.52 per year
**Benefits**:
- Commuter assistance
- Flexible schedule
- Health insurance
- Leave encashment
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund
- Work from home
Schedule:
- Evening shift
- Night shift
- Rotational shift
- US shift
- Weekend availability
Supplemental Pay:
- Overtime pay
- Performance bonus
- Shift allowance
- Yearly bonus
Ability to commute/relocate:
- Gachibowli, Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (preferred)
Application Question(s):
- Typing Speed
**Education**:
- Bachelor's (required)
**Experience**:
- total work: 2 years (required)
- Customer service: 2 years (required)
- Chat support: 3 years (required)
- Amazon: 2 years (required)
**Language**:
- English (required)
**Location**:
- Gachibowli, Hyderabad, Telangana (required)
Shift availability:
- Night Shift (required)
- Overnight Shift (required)
Willingness to travel:
- 25% (preferred)
Work Location: In person
Application Deadline: 15/10/2024
Expected Start Date: 15/10/2024
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