Live Chat Agent

5 days ago

Gachibowli Hyderabad Telangana, India Vector 97 software and service private limited Full time

Job Description: Live Chat Agent (Customer Success)

**Position: Live Chat Agent (Customer Success)**

**Working Hours: To be determined**

Job Summary:
Key Responsibilities:

- Respond to customer inquiries via live chat promptly and courteously.
- Diagnose and resolve customer issues, providing effective solutions and alternatives.
- Escalate complex issues to the appropriate department and create detailed support tickets.
- Track and document all customer interactions and updates in the ticketing system.
- Maintain a high level of product knowledge to assist customers effectively.
- Provide feedback and suggestions to improve customer support processes and systems.

**Requirements**:

- Proven experience in a customer support role, preferably through live chat.
- Excellent written and verbal communication skills in English.
- Strong problem-solving skills and the ability to think on your feet.
- Ability to handle multiple chats simultaneously and manage time effectively.
- Familiarity with ticketing systems and CRM software.
- Customer-oriented attitude with a commitment to providing exceptional service.
- Ability to work flexible hours, including evenings and weekends if required.

Preferred Qualifications:

- Experience working in a customer success role within the ecommerce or software industry.
- Knowledge of additional languages is a plus.

Pay: ₹465,292.35 - ₹670,113.52 per year

**Benefits**:

- Commuter assistance
- Flexible schedule
- Health insurance
- Leave encashment
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund
- Work from home

Schedule:

- Evening shift
- Night shift
- Rotational shift
- US shift
- Weekend availability

Supplemental Pay:

- Overtime pay
- Performance bonus
- Shift allowance
- Yearly bonus

Ability to commute/relocate:

- Gachibowli, Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (preferred)

Application Question(s):

- Typing Speed

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 2 years (required)
- Customer service: 2 years (required)
- Chat support: 3 years (required)
- Amazon: 2 years (required)

**Language**:

- English (required)

**Location**:

- Gachibowli, Hyderabad, Telangana (required)

Shift availability:

- Night Shift (required)
- Overnight Shift (required)

Willingness to travel:

- 25% (preferred)

Work Location: In person

Application Deadline: 15/10/2024
Expected Start Date: 15/10/2024

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