Atlassian Administrator

7 days ago

India Zensar Technologies Full time

Role: Atlassian Administrator
Exp: 4-8 years
Location: Offshore

Job Experience Requirements:
Proven Experience with Atlassian products (Jira, Confluence, Jira Service Management etc) for both server/Data center and Cloud version
Experience in Microsoft 365, SharePoint 2010, SharePoint Online, Low code platform, Survey monkey, Poppulo is a plus
Excellent verbal and written communication skills
Ability to develop and document Standard Operating Procedures (SOPs)
Ability to communicate technical terms and concepts to less technical audience and adjust communication as needed for audience

Job Responsibilities:
Administer and configure the Atlassian suite of tools, such as Jira Software, Confluence, and Jira Service Management.
Manage user accounts, permissions, and general system configuration.
In partnership with scrum master / project manager, address business problems and provide scalable solutions using Atlassian products.
Identify areas of improvement within the Atlassian suite and perform analysis and review of current workflows, projects, permissions, and functionality
Troubleshoot and resolve issues related to the Atlassian tools, including performance, access, and functionality
Create and update documentation on the setup and administration of Atlassian products.
Build dashboards and reports to support business stakeholders
Stay informed about the latest features, updates, and trends in Atlassian tools and recommend improvements for their optimal usage
Maintain governance policies, security controls, and compliance standards related to Atlassian tools
Conduct regular audits and optimizations of Atlassian tool configurations, user access, and permission settings
Provide technical and operational support as well as conduct training for employees and new hires on the usage of Jira and other Atlassian tools
Experience in migration of Jira project and data from Server or DC to Cloud instance and vice-versa
Tier III support for global service desk for Microsoft 365 services

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