Am Ops Support Gsc’s

-Job description

**Some careers have more impact than others.**

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organizations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions.

We are currently seeking an experienced professional to join our team in the role of

**Principal responsibilities-**

**Impact on the Business**
- Participate in coordinated discussions with the teams for updates and guidance regarding research, analysis, process flow,
- Delivering on time with NIL impact to Production teams.

**Customers / Stakeholders**
- Excellent communication and interpersonal skills with the ability to build and maintain working relationships.
- Ability to analyze complex problems, interpret operational needs and develop integrated, creative, technical solutions.
- A strong desire to achieve outstanding customer service and meet and manage stakeholder requirements.
- Ensure that all risks identified within our area have relevant documented action plans for remediation or risk controls in place

**Leadership & Teamwork**
- Proven ability in team leadership, people and resource management.
- Excellent leadership qualities, able to motivate and inspire a team.
- Ability to lead and develop an effective team through communication, performance management, development plans.

**Management of Risk**
- To maintain HSBC internal and external control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators.
- To implement the Group Compliance Policy as applicable to your role in conjunction with the relevant Compliance Department. The term ‘compliance’ embraces all relevant laws, rules and codes with which the business has to comply within the Philippines and in relation to the countries migrating work to the assigned GSC.
- To be aware of the Operational Risk scenario associated with their role, and to ensure that all actions take account of the likelihood of operational risk.
- Ensure the updates are signed off by all staff.

**Observation of Internal Controls**
- Maintains HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators.
- Maintain and manage Information Security Risk, Data Protection, Security Risk and identify potential MSII, create an awareness of mandatory policies pertaining to the business.
Requirements

Requirements:

- Experience of Big Data technologies is a desirable.
- Data analytics and Data modeling.
- Proven record of Project management.
- Experience in the field of RPA is essential.
- Excellent Communication and presentation skills
- Preparation of Business cases.
- Ability to direct and lead conversations.
- Advanced Excel and database management.
- Experience with data analysis and business automation tools.
- Proven ability to clearly articulate implications of technical analysis to colleagues and stakeholder
- Able to work independently and handle stakeholder communication efficiently.
- Content writing, create messaging and materials for internal campaigns is essential
- Exhibit highest standards of ownership & accountability.
- Strong writing, editing, proofreading, layout and designing skills
- Initiate and drive process improvement ideas
- Experience is handling migrations is desirable.
- Experience in budgets and resource allocations is desirable.
- Doing trend analysis on Quality, identify of Areas of Improvement, provide inputs to the management/operation team on improving.
- Doing a Training needs analysis and building a standardized curriculum, reducing door to desk time, improving training effectiveness as well as meeting trainer effectiveness.

**You’ll achieve more when you join HSBC.**

**Issued By HSBC Electronic Data Processing (India) Private LTD