Guest Service Associate Reservation

4 days ago

Andaman District Andaman and Nicobar Islands, India IHCL Full time

Job Responsibilities

**Position Purpose**

To optimize the efficiency of the Sales Department by providing key liaison support. To maximize revenues through all incoming customer queries. Responsible for the administrative functioning of the department.

**Responsibilities**
- **Guest Services**:

- Establish effective customer relationships and handle enquiries, requests either personally or over the phone.
- Assist the Field Sales Team by making reservations at hotels for FITs/ groups/ conferences, preparing rate proposals and following up on the business to ensure materializations.
- Handle non residential conference queries and ensure enhanced business.
- **Administration**:

- Assist and maintain an efficient administration system within the department.
- Maintain and ensure regular update of the team’s customer database as well as of all incoming guest queries.
- Ensure an efficient and accurate system, both manual and electronic for maintaining record of key data and documentation.
- Assist the Commercial Sales Manager/ Director of Sales with generation of MIS and other departmental reports
- Responsible for the Inventory management of all Sales aids - brochures, CDs and any other promotional material

**Requirements**:
Graduate/Diploma in Hotel Management or Graduate in any discipline from recognized Institute /University.

**Reporting Relationship
**Interdepartmental Interaction
**Task Statements**

**Sales Target & Financial Results.**
- To achieve sales target set by the management
- To enroll guests in TIC.
- Billing & Cashiering

**Inventory Management**
- Stock Inward / outward, documentation & reporting

Legal documentation

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