Access Coordinator

About Us:
Ventra is a leading business solutions provider for facility-based physicians practicing anesthesia, emergency medicine, hospital medicine, pathology, and radiology. Focused on Revenue Cycle Management, Ventra partners with private practices, hospitals, health systems, and ambulatory surgery centers to deliver transparent and data-driven solutions that solve the most complex revenue and reimbursement issues, enabling clinicians to focus on providing outstanding care to their patients and communities.

Job Summary:

- The Access Coordinator is responsible for managing access across Electronic Medical Records (EMR) systems, billing platforms, and payer portals used by internal teams such as billing, cash posting, eligibility, and other operational functions. This includes coordinating new account setups, password management, role assignments, and deactivations across various platforms and ensuring secure, timely access to critical systems. The role supports operational efficiency, compliance, and user readiness for onboarding, client go-lives, and ongoing support needs.

Essential Functions and Tasks:

- Coordinate and manage access provisioning for EMR systems, billing software, and payer portals based on team roles and responsibilities.
- Submit and track access requests including new user setups, account modifications, password resets, and account terminations.
- Assign and validate appropriate access types (e.g., Eligibility & Benefits, Claims, Payment/Remits, Coding Modules, EMR chart access).
- Ensure URLs, login credentials, and role-specific system configurations are accurately captured and communicated.
- Collaborate closely with internal project leads, implementation teams, and managers to define access requirements based on timelines and client-specific configurations.
- Utilize internal systems (e.g., FreshDesk, ticketing systems) to track status, document payer/system responses, and ensure final resolution is recorded.
- Maintain audit logs, access tracking, and configuration documentation to support compliance and troubleshooting.
- Perform system audits and reconciliation for role-based access reviews and onboarding/offboarding processes.
- Support special projects related to access management, system transitions, or new client onboarding.

Education and Experience Requirements:

- Bachelor’s degree in a healthcare or IT-related field preferred.
- Experience in healthcare access administration, medical billing operations, or healthcare IT support.

Knowledge, Skills, and Abilities:

- Strong understanding of payer portals and healthcare billing systems.
- Strong oral, written, and interpersonal communication skills.
- Strong problem-solving skills.
- Strong independent and critical decision making skills.
- Strong organizational skills.
- Strong time management skills.
- Strong word processing, spreadsheet, database, and presentation software skills.
- Strong detail orientation skills.
- Ability to communicate technical information to technical and nontechnical personnel at various levels in and across the organization.
- Ability to work well under pressure with good communication skills.
- Ability to take initiative and effectively troubleshoot while focusing on innovative solutions.
- Ability to exercise sound judgment and handle highly sensitive and confidential information appropriately.
- Ability to remain flexible and work within a collaborative and fast paced environment.

Ventra Health:
**Equal Employment Opportunity (Applicable only in the US)**

**Recruitment Agencies**
Ventra Health does not accept unsolicited agency resumes. Ventra Health is not responsible for any fees related to unsolicited resumes.

**Solicitation of Payment**

Please be aware that there have been reports of individuals falsely claiming to represent Ventra Health or one of our affiliated entities Ventra Health Private Limited and Ventra Health Global Services. These scammers may attempt to conduct fake interviews, solicit personal information, and, in some cases, have sent fraudulent offer letters.

**Statement of Accessibility