Wfo - Verint

Design, build, deploy and configure WFO platforms in multiple environments including global data centers, private hosted cloud and on premise locations
- Consultative ability to extract business requirements from clients
- Strong documentation skills
- Develop and review best practice implementation processes
- Self-directed and able to work independently to meet deadlines
- Participate in on-call rotation Additional Specific

**Responsibilities**:

- Communicate status of implementation projects to WFO Project Manager, Client Managers, management, and other parties in a timely fashion.
- Technical resource for WFO Implementation tasks, including server and operating system issues and network connectivity issues.
- Perform training for customers on WFO server maintenance and PC client loading.
- Provide on-site and remote support for hardware and operating system problems. Required Qualifications
- Verint Work Force Optimization Certification
- Minimum 5 years technical experience with Windows and Active Directory system administration
- Strong experience with WFO, PBX, Dialer, ACD, CTI, VoIP, IVR/VRU and Call Center practices
- 5 years of WFO software installation, configuration and administration, especially in a multi-tenant cloud environment
- Ability to troubleshoot issues within the above systems and consult on corrective measures
- Experience in JAVA Enterprise and frameworks in addition to app servers like Tomcat, JBoss etc.
- Experience with the latest version of MS SQL: database structure, administration, performance tuning and scripting
- Knowledge of Microsoft Windows Server operating systems and network topology
- Knowledge of Linux OS’s and associated technologies
- Excellent verbal and written skills Desired/Preferred Qualifications
- Knowledge of Work Force Management or Analytics is highly desired

- VMware knowledge - Knowledge of Apache web servers and SSL certificates