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Call Center Executive
3 weeks ago
About Neebal: Neebal Technologies is a technology solutions provider that delivers top edge solutions across IoT, Data Analytics, Enterprise Mobility, and Cloud Technologies across verticals with a focus on Agro, Pharma & Healthcare, and BFSI industries. Founded in 2010, Neebal has appeared in Deloitte India’s Fast 50 Technology winners list four times in a row from 2017 to 2020 for its exponential growth.
We are looking for a On-Call Support with the following skill-set.
**Responsibilities**:
- Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call centre database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level
- Meet personal/team qualitative and quantitative targets
**Requirements**:
- Previous experience in a customer support role
- Track record of over-achieving quota
- Strong phone and verbal communication skills along with active listening
- Familiarity with CRM systems and practices
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
- High school degree
**Salary**: ₹15,000.00 - ₹20,000.00 per month
**Benefits**:
- Provident Fund
Schedule:
- Day shift
Work Location: One location
**Speak with the employer**
+91 8655174509