Call Center Executive

1 week ago

Mumbai, India Neebal Technology Pvt Ltd Full time

About Neebal: Neebal Technologies is a technology solutions provider that delivers top edge solutions across IoT, Data Analytics, Enterprise Mobility, and Cloud Technologies across verticals with a focus on Agro, Pharma & Healthcare, and BFSI industries. Founded in 2010, Neebal has appeared in Deloitte India’s Fast 50 Technology winners list four times in a row from 2017 to 2020 for its exponential growth.

We are looking for a On-Call Support with the following skill-set.

**Responsibilities**:

- Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call centre database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level
- Meet personal/team qualitative and quantitative targets

**Requirements**:

- Previous experience in a customer support role
- Track record of over-achieving quota
- Strong phone and verbal communication skills along with active listening
- Familiarity with CRM systems and practices
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
- High school degree

**Salary**: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Work Location: One location

**Speak with the employer**
+91 8655174509

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