Customer Service Associate Iii

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

This job is responsible for revieiwng property damage from WindHail and defined peril types basis imaged and documentation received from the vendors/insured. Damage details are shared virtually with the team and the primary resposibility for the pre-filler is to accurately identify the damage and accordingy create a sketch of the damage an update details into the necessary tools and systems. This would require the resource to have a good understanding of the construction types of the homes and the material (s) used in the exterior and interior of the home & surrounding dwellings.

**Key Responsibilities**:

- basis the peril type being worked, Identify the damage type depicted within the package received (Wind Hail/Water/PD)
- Review virtual images and documentation received from vendor/insured and create outline of damage
- Accurately identify the size of the damage area / extent of the damage for the home/dwelling along with the material(s) damaged
- Able to differentiate between different household structures (Roofs, Gutters, Drainages, Walls, etc.) and material(s) from the images/content shared
- Conduct a detailed review of the damage and capture relevant details with the required tools and systems to help create an estimate for the adjuster to review
- Maybe required to look at contents and bills relative to the damage
- Ensure the accuracy of the estimate’s pre-fill are at set standards to reduce re-work for adjusters and increase straight through processing
- Return packages for additional information in case of insufficient data

**Primary Skills**

Consumer Protection, Customer Data Management, Performance Management (PM), Relationship Building, Stakeholder Relationship Management

**Shift Time**

**Recruiter Info**

Rajani Pillay

**About Allstate**

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.

You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live.

**Good Hands. Greater Together.**

The Allstate Corporation is one of the largest publicly held insurance providers in the United States. Ranked No. 84 in the 2023 Fortune 500 list of the largest United States corporations by total revenue, The Allstate Corporation owns and operates 18 companies in the United States, Canada, Northern Ireland, and India. Allstate India Private Limited, also known as Allstate India, is a subsidiary of The Allstate Corporation. The India talent center was set up in 2012 and operates under the corporation's Good Hands promise. As it innovates operations and technology, Allstate India has evolved beyond its technology functions to be the critical strategic business services arm of the corporation. With offices in Bengaluru and Pune, the company offers expertise to the parent organization’s business areas including technology and innovation, accounting and imaging services, policy administration, transformation solution design and support services, transformation of property liability service design, global operations and integration, and training and transition.

Learn more about Allstate India here.