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Ciel/sel/27440: Salesforce Architect

3 weeks ago

Chennai, India CIEL HR Services Full time

Job description
- Experience in working on large Salesforce engagements as Solution Architect / Technical Architect
- Extensive experience of implementing end to end CRM solution using Sales Cloud, Service Cloud and Community Cloud
- Experience in working on proposals, estimating scope of work and supporting pre-sales activities
- Transforming business requirement into Salesforce functional and technical requirements
- Expertise in Lead Management process, Quote to Cash process, Case Management and Call Center process
- Conducting customer workshop during project discovery, preparing end to end Solution design documents and working with development team as per project requirement
- Collaborate and interact with stakeholders to establish-client business needs and translate these into technical solutions.
- Salesforce certifications in architect and consulting track (Integration Architect, Data Architect, Sales Cloud, Service Cloud etc ) are preferred
- Strong communication skill
- Experience working on App Exchange products
- Salesforce Marketing and Wave cloud experience
- Experience in Agile and other project management methods
- Job Requirements:

- 10+ years of Software / CRM experience that should include 5+ years in Salesforce CRM
- Salesforce Certification in functional and technical area
- Functional understanding of different cloud products like Sales, Service, Community, FSL etc
- Ability to demonstrate critical, analytical thinking in all aspects of the job - technical and non-technical.
- Ability to be highly productive, both working independently and in close collaboration within a team environment.
- Ability to multi-process and thrive in a fast-paced, client-driven environment.