Freelance Customer Support Agent

13 hours ago

Mumbai, India Bumble Full time

KEY ACCOUNTABILITIES- - Accurately document customer feedback for further analysis.- Stay up-to-date on premium feature changes to understand member pain points and help them troubleshoot their concerns.- Assist the Community Operations Manager - Billing with ad hoc tasks as required. EXPERIENCE WE ARE LOOKING FOR- Portuguese and English language fluency is a must - including flawless spelling and grammar. Major bonus points if you’re fluent in an additional language - mainly Spanish, French or German- Demonstrated comfort with technology - including PC, social media, and the Bumble app- Bonus points if you have experience in technical support ABOUT YOU- An excellent eye for detail- You’re familiar with current events and online trends- You have excellent communication skills and a "can-do" attitude- You’re a problem-solver and a forward thinker- You’re able to work independently in a fast-paced environment- You’re deeply passionate about Bumble Inc brands, vision, and values

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