Assoc Dir-ai Science

Hyderabad, India
- Chennai, India

Job ID: R-1071463

**When you join Verizon**:
You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.

**What You will be Doing**:

- Establishing AI driven operations processes by enabling solutions of smart workflows, ML based Issue triage, and self healing solutions.
- Driving the engineering team to AIML Models for NLP, Anomaly detection, issue similarity detection, building training analysers, and auto fix solutions with Knowledge Graph driven Business rules, etc.
- Developing and enhancing AIML solutions to automate the day-to-day support activities and helping the operations team improve their productivity with intelligent solutions that will auto triage the problems and recommend solutions.
- Establishing AI enabled operations and driving the engineering to build intelligent monitoring and self healing solutions
- Developing and implementing best practices and procedures to enhance business growth.
- Suggesting and implementing new proposals and technology to enhance business productivity, including automation, process enhancements, business enhancements, and policy changes.
- Collaborating with functional units of an organization to develop and integrate new or existing services.
- Establishing ML Ops and deployment processes for deploying the AIML models.
- Building and maintaining positive trust relationships with key stakeholders across IT and Frontline teams.

**You will need to have:

- **
- Bachelor's degree with Four or more years of experience in IT Operations, and at least 4-5 years hands on experience in AI Ops.
- Must have at least 6-8 years of experience in leading IT Operations teams, AIOPs, and ML Ops, and delivering AIOPs solutions to support front line employees.
- Six or more years of relevant work experience in L1 and L2 support models with enablement of IT/Automation Solutions.
- Experience in leading AIML teams in establishing the AI Ops process from the foundations
- Experience in guiding a team to build various Business Insights and Analytics Solutions from various data points and sources.
- Experience in driving solution development teams using technologies like RAG, Airflow, OpenSearch, and Knowledge Graphs.
- Experience in building/guiding teams to handle AI Ops.
- Experience in building LLM/SLM and Agentic AI/MCP based solutions implementation
- Hands on experience with core Python AIML libraries and building AIML models for NLP and predictive AI
- Experience in handling the CICD pipelines for AIML Models.
- Two or more years of experience in DevSecOps with cloud exposure.
- Experience with AWS & ELK technology stack or GCP Cloud Stack.
- Familiarity with Data Engineering concepts.

**Even better if you have one or more of the following**:

- Advanced degree in Computer Science, Mathematics or similar field
- Ability to provide technical thought leadership on model architecture, delivery, monitoring, measurement, and model lifecycle best practices
- A telecom domain operational tools working knowledge.
- Papers, Patents & Presentations demonstrating competency in AIOPs areas
- Understanding of Ethical Use of AI

**Where you’ll be working**: In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.**Scheduled Weekly Hours**: 40**Equal Employment Opportunity**:
Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to race, gender, disability or any other legally protected characteristics.

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