Front Office Associate

2 days ago

Rishikesh, India Verdus Hospitality Pvt Ltd Full time

**About Us**

**Role**: Front Office Assistant / Associate

**Location**: Tapovan, Rishikesh

**Compensation Structure**: Salary + Accommodation + Food

**Role & Responsibilities (indicative)**:

- Register guests and assigns rooms. Accommodates special requests whenever possible.
- Assist in pre-registration and blocking of rooms for reservations.
- Adhere to proper credit, check
- cashing, and cash handling policies and procedures.
- Understand room status and room status tracking.
- Understand room locations, types of rooms available, and room rates as well as the activities and services of the property.
- Present options and alternatives to guests and help in making choices.
- Use suggestive selling techniques to sell rooms and to promote other services of the hotel.
- Coordinate room status updates with the housekeeping department by notification housekeeping of all checkouts, late checkouts, early check-ins, special requests, and day use rooms.
- Maintains guest room key storage and supervise access to safe deposit boxes/rooms.
- Perform cashier related functions like posting charges to guest accounts, raising paid out's, currency exchange
- Work closely with the housekeeping department in the keeping room status reports up to date and coordinates requests for maintenance and repair work.
- Understand and perform all safety and emergency procedures.
- Maintain the cleanliness and neatness of the front desk area.

**Background**:

- 1-5 years of relevant experience in the hospitality industry playing similar roles.
- Degree/Diploma in Hotel Management will be a plus

Pay: ₹10,000.00 - ₹25,000.00 per month

**Benefits**:

- Food provided

Schedule:

- Day shift
- Night shift

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

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