Admission Counselor

**Key Responsibilities:1. Inquiry Handling & Telecalling**
- Make outbound calls to prospective students who have shown interest through various sources (website, walk-ins, events, digital campaigns, etc.).
- Handle incoming calls and respond to queries regarding courses, eligibility, scholarships, fees, admission criteria, and university facilities.
- Maintain an accurate database of leads and regularly update follow-up details in CRM or the student management system.
- Ensure timely and effective follow-up with potential students to increase conversion rates.

**2. Counseling & Student Support**
- Counsel students and parents about suitable academic programs based on their interests, academic background, and career goals.
- Build rapport with students and maintain a professional, supportive relationship until enrollment.

**3. Coordination & Collaboration**
- Coordinate with academic departments, marketing, and finance teams to ensure smooth communication during the admission cycle.
- Assist in organizing admission drives, open houses, webinars, and university fairs.
- Collaborate with the digital marketing team to share insights about student inquiries and campaign performance.

**4. Reporting & Documentation**
- Prepare daily/weekly/monthly reports on inquiry status, follow-ups, conversions, and admissions achieved.
- Maintain confidentiality of student records and handle all data as per institutional policies.

**Key Skills & Competencies**:

- Excellent verbal and written communication skills in English ,Hindi.
- Strong interpersonal, listening, and persuasive skills.
- Good understanding of university programs, admission procedures, and academic regulations.
- Ability to work under pressure and achieve admission targets.
- Proficiency in MS Office, CRM systems, and online communication tools.

**Educational Qualifications**:

- Bachelor’s degree in any discipline (Master’s preferred).
- Prior experience (1-3 years) in university admissions, student counseling, or telecalling preferred.

Work Location: In person