Freshers Hiring

1 week ago

Bengaluru Karnataka, India jazp.com Full time

Responsibilities:
1. **Inbound Chat Engagement**:

- Respond promptly to customer inquiries received through social media messaging platforms.
- Initiate and maintain engaging conversations to understand customer needs and preferences.

2. **Contact Information Collection**:

- Skillfully guide conversations to collect essential customer contact information.
- Ensure accuracy and completeness of customer details for effective follow-up.

3. **Outbound Sales Calls**:

- Utilize collected contact information to make outbound calls and continue the sales conversation.
- Present product features, benefits, and address customer queries to drive conversions.

4. **Conversion Strategies**:

- Develop effective strategies to transition chat interactions into successful sales calls.
- Tailor communication to align with customer interests and motivations.

5. **Customer Relationship Management**:

- Build positive relationships with customers through personalized and attentive communication.
- Provide exceptional customer service to enhance the overall experience.

6. **Adaptation to Trends**:

- Stay informed about social media trends and customer behavior to refine chat engagement strategies.
- Adjust approaches based on evolving customer preferences and market dynamics.

7. **Typing Speed Requirement**:

- Possess a typing speed of 25+ words per minute to ensure efficient and responsive chat interactions.

8. **Team Collaboration**:

- Collaborate with team members to share insights and best practices.
- Participate in regular team meetings and training sessions to enhance performance.

**Qualifications**:

- Strong written communication skills with the ability to engage and persuade customers through messaging.
- Familiarity with social media platforms and their messaging functionalities.
- Ability to work independently and collaboratively within a team.
- _**Typing speed 25+ wpm is also mandatory**_
- _**Fresher's can apply**_
- _**Work From Office**_
- _**Night shift ( 5PM- 2AM, 5:30 PM-2:30 AM)**_
- _**Communication skills in English and Hindi are mandatory.**_

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹24,000.00 per month

**Benefits**:

- Leave encashment
- Paid time off

Schedule:

- Day shift
- Morning shift
- Night shift
- Rotational shift

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (preferred)

Application Question(s):

- Are you now available in Bangalore

**Experience**:

- Customer service: 1 year (preferred)
- Sales: 1 year (required)

**Language**:

- English (required)
- Hindi (required)

Work Location: In person

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