
Room Service Order Taker
1 week ago
Responsible for answering all telephone calls and prioritizing said calls.
- Should have very good telephone etiquette.
- Directly involved in the order-taking and order-placing process while dealing with guest requests and orders, courteously, efficiently, and promptly.
- Should have good knowledge of room service menus and ongoing promotions in another F&B outlet.
- Should be able to provide recommendations and suggestions to guests upon request.
- Be knowledgeable of all services, facilities, and products offered by the hotel.
- Consider the satisfaction of all guests by ensuring prompt, courteous, and efficient service at all times.
- Display excellent conversation skills and selling techniques at all times
- Pay attention to guest orders, and know the menu thoroughly.
- Write down all the information. Highlight special requests.
- Communicate with the kitchen regarding menu questions, the length of wait, recook orders, and product availability.
- Approximate delivery time is given to the guest according to this time evaluation system established by theF&B Executive and the Chef.
- If the order has not been sent up by this time, a call must be placed to the guest to apologize and re-evaluate the delivery time.
- Ensure correct posting in the POS system for communication with the service and kitchen departments.
- Able to perform all duties and tasks per the tasks required at the outlet.
- Assist the department in driving guest satisfaction by providing consistent guest experiences.
- Report positive and constructive guest feedback to the manager.
- Promptly handle guest queries, complaints, and all issues professionally.
- Have the knowledge and understanding to explain and perform upselling of all items offered by the department assigned as well as offering alternatives or suggestions to guests.
**Salary**: ₹8,776.43 - ₹23,342.49 per month
**Benefits**:
- Food provided
- Paid sick time
- Paid time off
- Provident Fund
Schedule:
- Day shift
Supplemental pay types:
- Yearly bonus
Work Location: In person
**Speak with the employer**
+91 7796626446
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