Undergraduate Placement with a Creative and Digital

**Undergraduate Placement with a Creative and Digital Agency**:
**Salary**:Up to £18,000

**Contract Length**:Permanent

Are you a Marketing/Creative/Digital undergraduate looking for a placement year with an established business? Want to learn, up-skill and progress in your desired field? Want to work with big-name brands? This could be the role for you

**The company**

Our client is a group of six smart agencies providing clients with marketing strategy, creative and digital solutions, live, virtual and hybrid events, data analytics and PR across many market sectors.

They’re well-established and have a reputation for delivering and over-exceeding expectations to some of the world’s best-known brands, including Apple, HP, Microsoft, Royal Caribbean, and many more.

**Sustainable development, environment, and mission**

The company is committed to sustainable development as a guiding principle within its work and office environment. Concern for the environment is an integral and fundamental part of this commitment. They aim to reduce the environmental impact of their operations and implement best practices across the business. They are committed to reducing, reusing, and recycling.

The company’s mission is ‘Making it better’, which they do through care, cause and community, and sustainability to combat climate change. They aim to have all programs carbon-positive before 2030.

**The role**

This is an exciting entry to a creative and digital agency doing great things. You’ll be able to learn new skills relevant to your interests and opportunities for full-time careers upon graduation.

Joining the company, you’ll provide customer support to multiple high-profile clients by dealing with inbound queries. **Responsibilities include**:

- Responding to questions, complaints, and walking customers through basic troubleshooting or setup processes
- Ensuring information is communicated effectively, accurately and with enthusiasm
- Providing the highest levels of customer service - ensuring the Service Level Agreements (SLA) within each project are met and reporting on SLAs
- Supporting the wider company with research, proposal writing and onsite support at live events and corporate training events (SPIFF days)
- Prize administration to include sourcing, purchasing, packaging and delivery: for example, theatre breaks, hospitality, branded merchandise
- Weekly status calls/meetings on project activity with the internal team, highlighting any challenges and developing ways of working
- Assisting the wider digital team with internal testing of new programs and amends

**Talent nurturing**

The company has launched a mentoring programme aimed at growing their talent and helping them to thrive within a positive environment through coaching, listening and feedback.

The business has grown hugely over 25 years of operation, and they have ambitious plans to keep growing. To do this, they need talented people who want to grow with them, and many will be given the opportunity to move into varied and exciting roles within the business.

**A message from the CEO**

Our company is built up of a diverse team of marketing superheroes that challenge briefs and adapt to each obstacle with great enthusiasm. We’re making it better by combining individual superpowers with a culture of collaboration.

**The package**
- Paid placement and opportunity to return to a full-time career upon graduation
- Opportunity to experience what it’s like to work at a creative agency
- Full-time career opportunities upon graduation
- Commitment to training and development - you'll receive an allocated training budget which can be spent on courses, exhibitions, talks, etc.
- Summer and Christmas events each year
- Company gets together once a month
- A large team event every quarter
- Access to Pirkx benefits

**To be successful, you will**

have a sound knowledge of Microsoft software, including Word and Excel

have excellent verbal and written communication skills

be able to prioritise with proficient organisational skills, and the ability to handle multiple tasks

have an interest in all things creative and digital

be proud of always delivering excellent customer service

be able to work to deadlines

have a high level of commitment, energy, and enthusiasm

be able to remain calm and work effectively under pressure

enjoy achieving challenging results

be self-motivated with a strong team spirit

be able to work independently with little supervision and well with other team members

have the desire to develop, upskill, and progress within your role

**Apply**

**Location**:Deddington, Oxfordshire