Ird Captain

**Job Summary**:
The IRD Captain is responsible for supervising and coordinating all aspects of the In-Room Dining service. This includes ensuring smooth operations, providing excellent guest service, coordinating orders, maintaining quality standards, and guiding the IRD team to meet guest expectations efficiently.

**Key Responsibilities**:

- Supervise daily In-Room Dining operations to ensure timely and accurate service delivery.
- Coordinate guest orders from order taking to delivery, ensuring special requests are accommodated.
- Inspect trays and trolleys for presentation, portioning, and adherence to hotel standards.
- Train, guide, and motivate IRD servers/runners to maintain high levels of service quality.
- Handle guest complaints promptly and professionally, ensuring guest satisfaction.
- Monitor the inventory of operating equipment, supplies, and amenities for IRD.
- Ensure that hygiene, sanitation, and safety standards are followed in all areas of IRD.
- Prepare shift reports, checklists, and update management on operations and guest feedback.
- Maintain effective communication with the kitchen and other departments to ensure smooth operations.
- Upsell menu items, promote specials, and contribute to achieving revenue targets.

**Profile Requirements**:

- Strong knowledge of food & beverage service, especially in luxury hospitality.
- Good leadership and team coordination skills.
- Pleasant personality with excellent communication and interpersonal skills.
- Ability to remain calm and composed under pressure.
- Good knowledge of hygiene and safety standards.
- Flexible to work in shifts, including weekends and holidays.
- Attention to detail and guest-oriented mindset.

**Education & Experience**:
Degree/Diploma in Hotel Management or relevant field.
1-3 years of experience in In-Room Dining or F&B service, preferably in a similar role.
Prior supervisory experience is an advantage.

Pay: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Food provided
- Provident Fund