Angular Js

7 days ago

India Bloom Consulting Services Full time

NA

Experience

**0 - 1 year**

Offered Salary

Notice Period

**Not Disclosed**

**Product Support Responsibilities**:

- Follow best practices for processing ticket items, including analysis and troubleshooting, detailed documentation and task escalation to appropriate internal resources as necessary along with timely updates to clients.
- Explain technical information in a patient and respectful manner to customers with varying levels.
- Ensure call standards are maintained with respect to greeting, problem identification, and proposed solution.
- Gather business requirements, analyze user requirements, perform systems analysis, and gather technical and functional specifications for the INSZoom Application.
- Provide best practices consulting to ensure the valuable solutions are presented to our customers.
- Manage key clients; administer client requests; and serve as liaison management and internal/external stakeholders.
- Identify improvement areas and implement measures to maximize customer satisfaction levels.
- Collaborate with team members on knowledge transfer, support policies, procedures and standards
- Client interaction for requirement gathering, system analysis, gathering of technical and functional specifications.
- Handle escalated client complaints and attempting to resolve them and ensure clients are retained
- Job responsibilities also include any additional tasks, projects or responsibilities as directed by management.
- Provide on-call support during week-end and holiday coverage on a rotating shift schedule.

**Competencies, Knowledge, Skill, Experience**
- Be able to learn INSZoom's product through training provided
- Enhance the organizations reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
- Have a “can do” attitude; be highly self-motivated, detail-oriented and organized
- Maintain grace under pressure in a fast-paced work environment
- Be passionate about excellent customer service
- Possess excellent listening, oral and written communication skills; excellent English language communication skills a must
- Be able to exercise terrific time management and prioritization skills
- Have prior experience in working in a diverse global environment
- Degree/associate degree/certificate from an accredited educational institution required
- Be proficient with internet technologies, Microsoft Office, Windows, Mac, Adobe - experience with ZenDesk, AutoTask, Remedy or HelpDesk Pilot - “nice to have”.

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