Healthcare Coordinator- Bsc Male Nurse

Position Title**:Healthcare Coordinator
- BSc Male Nurse**

**Purpose Statement**:
Care Bridge Home is a professional **Home care and Residential care** organization dedicated to providing medical and non-medical support services to seniors and individuals with various medical conditions.

**Role Description**:
**Patient Care Coordination**
- Lead and coordinate the Home Care program.
- Conduct initial intake from referrals and collaborate with the manager to develop comprehensive assessments and care plans.
- Address patient and family complaints and concerns, working to resolve issues with managerial support.
- Work effectively with a multidisciplinary team.
- Perform other duties as required to fulfil the position's functions.
- Ensure high-quality patient care by overseeing daily patient services, appointment scheduling, and follow-up procedures.
- Address patient complaints and concerns, working to resolve issues and improve patient satisfaction with managerial support.
- Monitor client service quality through daily follow-ups with staff and families.
- Assist in recruiting and maintaining a list of care staff for home care services, placing and replacing staff as needed.
- Collaborate with the manager on patient service coordination, staff recruitment, and ongoing staff placement.

**Training**
- Collaborate with the manager to recruit and provide induction and ongoing training for caregivers and staff members.
- Coordinate and teach the certificate course in collaboration with the Training Manager.

**Communication**
- Efficiently manage inbound and outbound phone calls, handling inquiries related to appointments, services, and general information.
- Communicate effectively with clients, family members, healthcare staff, and other stakeholders to facilitate smooth operations.
- Act as a liaison between healthcare providers, patients, and external organizations.
- Facilitate communication and coordination among different departments to ensure seamless operations.

**Reporting and Documentation**
- Maintain and update client files, office records, and documents, ensuring accuracy and confidentiality in accordance with organizational policies and procedures.
- Produce clear and concise reports and documentation, including program reports and monthly reports, ensuring timely submission.

**Administration**
- Schedule appointments, interviews, and maintain accurate records.
- Efficiently manage front desk operations.
- Oversee daily operations and office management, reporting to the manager regarding office requirements and supplies.

**Referral Management**
- Actively engage in marketing efforts to generate new referrals from various sources.
- Actively promote student admissions for the certificate course.
- Develop new contacts, partnerships, and programs to increase referrals and improve program outcomes.

**Compliance Management**
- Ensure adherence to organizational policies, the code of conduct, and values, implementing and overseeing compliance effectively.

**Skills Requirements**:

- Excellent written and verbal communication skills in English with a professional and caring disposition.
- High level of administrative, organizational, and care coordination skills, with the ability to prioritize, organize, and complete responsibilities timely.
- Ability to interact professionally with health professionals, consumers, families, carers, and other stakeholders.
- Proficiency in Microsoft Office.
- Willingness to undertake ongoing training.
- Commitment to providing empathetic support and care to the elderly.

**Work Requirements**:

- Willingness to travel and visit patients’ homes and other places as per the requirements
- Must be available locally in Kochi/Ernakulam
- Available to work from 9 am to 5 pm, including Saturdays, and be reachable 24/7 by phone.

**Qualification Requirements**:

- Bachelor’s degree in **BSc Nursing ( Male)**:

- Minimum of 1+ years of experience in hospitals, healthcare settings, or related industries.

**Employment Type**:

- Contract of 6 months, with possible extension to 3 years depending on the performance.

**Job Types**: Full-time, Contractual / Temporary

Pay: ₹22,000.00 - ₹32,000.00 per month

Schedule:

- Day shift
- Monday to Friday
- Morning shift
- Weekend availability

Ability to commute/relocate:

- Kaloor, Kochi, Kerala: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 1 year (required)
- two: 1 year (required)

**Language**:

- Malayalam, English (required)

**Location**:

- Kaloor, Kochi, Kerala (required)

Willingness to travel:

- 50% (required)

Work Location: In person

Application Deadline: 30/12/2024
Expected Start Date: 02/01/2025