Operation Executive

1 week ago

Goa, India 91HR Full time

2) Record package booking request on the booking form

3) Grievance and escalation handling for the customer, Driver, (TA’s, OTA,

4) Responding to the panic alarm, doing situational analysis taking necessary

action.

5) Call quality

6) Call behaviour

7) call handling time(hold time and avg call time)

8) problem solving skills

9) review in agents name on playstore/appstore

10)Work with our tech team to troubleshoot issues related to reservations and

analyze customer feedback

11)Help improve processes and business functions across the company

12)Testing a new feature launched by teaching team by being actively

involved and provide feedback, Improvisation,

13)Verifying the document checklist

14)Validating the documents

15)Follow up on approval

16)Allocating vehicle to a customer

17) Converting open booking

18)Converting agent panel booking

19) Allocation of vehicle for package booking

20)Abiding by work timing.

**Salary**: ₹10,000.00 - ₹13,000.00 per month

Schedule:

- Day shift
- Evening shift
- Night shift
- Rotational shift

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

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