UX Designer Ii/iii

Uniphore is the global leader in Conversational Automation. Every day, billions of conversations take place across industries — customer service, sales, HR, education and more. Whether they are human to human, human to machine or machine to machine, conversations are at the heart of everything we do, and the new currency of the enterprise.

At Uniphore, we believe companies that best understand and act on those conversations will win. We have built the most comprehensive and powerful conversational automation platform that combines conversational AI, workflow automation, and RPA (Robotic Process Automation) with a business user-friendly-UX (User Experience) in a single integrated platform to transform and democratize customer experiences across industries.

Uniphore, an early leader in Conversational Service Automation (CSA), is looking for a driven, creative senior UX Designer who can help support a UX team across the Uniphore platform. Since we are in the process of refreshing the UI/UX of our product sets, the lead user-experience (UX) designer will drive how our customers interact with our product across sales, service, and marketing, be able to understand our business requirements and any technical limitations, as well as be expected to design the overall functionality of the products in order to ensure a great user experience.

**Responsibilities**:

- Support the UX process; you will deliver excellent solutions that fit business and product goals while providing customer value and inspiring the team as a whole.
- Work closely with UI designers, visual designers, product managers, developers, and engineers from ideation to implementation on new and existing projects across the platform.
- Translate concepts into user flows, wireframes, mockups, and prototypes that lead to intuitive user experiences.
- Drive vision of how our customers interact with our product and brand.
- Take a user-centered design approach to initiate and facilitate moderated and unmoderated user testing then report back findings to the team.
- Collaborate with a variety of other stakeholders to inform and iterate your prototypes, also to determine and refine features and priorities.
- Thrive in a collaborative, fast-paced, agile environment.
- Mentor members of the design staff and best practices for front-end development.
- Make strategic design and user-experience decisions related to core, and new functions and features.
- Ask smart questions, take risks and champion new ideas.

**Requirements**:

- 3-7 years of experience as a UX designer, interaction designer, product designer or similar.
- Experience with qualitative and quantitative user research methodologies.
- Ability to autonomously drive the design and implementation of large features.
- A strong sense of ownership and excellent communication skills, with a passion for great execution.
- Experience in modern web and / or mobile ux.
- Expert-level experience using various prototyping and design software.
- A great portfolio of work showing evidence of advanced skills in user-centered design thinking and problem solving.
- Ability to communicate abstract ideas to a wide variety of key stakeholders.
- Be open to receiving feedback and constructive criticism.

**Nice to Have**:

- Understanding of Agile/SCRUM methodologies
- Bachelor’s or higher degree in Human Factors, Interaction Design, CS, or a related field.

Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

All applicants - to review our privacy notice, please click here