Front Office Executive

2 days ago

Bengaluru, India Discovery Village Full time

A Front Office Executive assists in daily Front Office operations and works with customers and Guests to
serve their needs and provide an excellent customer service experience.
As Front Office Executive, you will assist in daily Front Office operations and work with customers and
Guests to serve their needs and provide an excellent customer service experience. A Front Office Executive
is responsible for managing the first impressions of our Guests and, therefore, must perform the following
tasks to the highest standards:
Front Office Executive - Job Responsibilities and Duties
- Assist the Site Manager with daily Front Office operations
- Provide prompt service and actively seek opportunities to drive Guest satisfaction
- Ensure the teams are kept fully aware of any relevant feedback from either the Guests or other
departments
- Manage, resolve or escalate any and all Guest complaints quickly
- Work with all facilities and services provided within the hotel and identify opportunities for upselling
and promoting new or ongoing events
- Advise team of any special events or VIP Guests in the hotel for events or for general
accommodations
- Ensure a high level of product knowledge of the hotel and the local area and be aware of the daily
hotel event schedule
- Attend all Front Office meetings
- Act in accordance with fire, health and safety regulations and follow the correct procedures when
required
Front Office Requirements
- Previous customer service experience within the hotel/leisure sector
- Excellent interpersonal and communication skills
- Commitment to delivering a high level of customer service
- Ability to work under pressure
- Excellent grooming standards
- Flexibility to respond to a variety of work situations
- High level of IT proficiency

**Salary**: ₹15,000.00 - ₹30,000.00 per month

**Benefits**:

- Food provided
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Rotational shift

Supplemental pay types:

- Performance bonus

COVID-19 considerations:
All our employees are vaccinated.

Ability to commute/relocate:

- Bangalore, Bengaluru - 560027, Karnataka: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Secondary(10th Pass) (preferred)

**Experience**:

- total work: 1 year (required)

**Language**:

- Hindi (preferred)
- English (required)

**Speak with the employer**

+91 9591991274

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