Customer Support Associate

2 weeks ago


Austin Town Bengaluru Karnataka, India Transteel Seating Technologies Limited Full time

**Responsibilities**:

- Provide accurate information regarding products, services, and company policies to customers.
- Assist customers in troubleshooting technical issues and resolving problems effectively.
- Collaborate with internal teams to escalate complex issues and ensure timely resolution.
- Maintain detailed records of customer interactions and transactions in the CRM system.
- Identify opportunities to improve customer satisfaction and contribute ideas for process enhancements.
- Stay up-to-date with product knowledge, industry trends, and best practices in customer support.

**Benefits**:

- Provident Fund

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person



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