Customer Support Associate
2 weeks ago
**Responsibilities**:
- Provide accurate information regarding products, services, and company policies to customers.
- Assist customers in troubleshooting technical issues and resolving problems effectively.
- Collaborate with internal teams to escalate complex issues and ensure timely resolution.
- Maintain detailed records of customer interactions and transactions in the CRM system.
- Identify opportunities to improve customer satisfaction and contribute ideas for process enhancements.
- Stay up-to-date with product knowledge, industry trends, and best practices in customer support.
**Benefits**:
- Provident Fund
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- English (preferred)
- Hindi (preferred)
Work Location: In person
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