Customer Care Executive

3 days ago

Dehradun Uttarakhand, India kisan window Full time

**Job Title**: Customer Care Executive
**Location**: Dehradun, Uttarakhand

**Position Summary**:
**Key Responsibilities**:

- **Issue Resolution**: Address customer complaints and resolve issues promptly and efficiently, escalating complex cases to higher authorities when necessary.
- **Product Knowledge**: Maintain a deep understanding of the company’s products and services to provide accurate information to customers.
- **Follow-up**: Ensure timely follow-up on customer interactions, providing updates and resolutions as needed.
- **Documentation**: Record and update customer information in the company’s CRM system, ensuring accuracy and completeness.
- **Feedback**: Gather and report customer feedback to help improve products, services, and customer experience.
- **Team Collaboration**: Work closely with other departments, such as Sales, Marketing, and Technical Support, to ensure customer issues are resolved efficiently.
- **Adherence to Policies**: Ensure compliance with company policies, procedures, and standards in all customer interactions.

**Qualifications**:

- **Education**: High school diploma or equivalent required; Bachelor’s degree preferred.
- **Experience**: Minimum of 1-2 years of experience in customer service or a related field.
- **Skills**:

- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and attention to detail.
- Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
- Proficiency in using CRM software and other customer service tools.
- Patience, empathy, and the ability to remain calm under pressure.

**Key Competencies**:

- **Customer Focus**: Passionate about providing outstanding service and creating a positive customer experience.
- **Adaptability**: Flexible and able to adapt to changing customer needs and priorities.
- **Team Player**: Collaborative and able to work effectively within a team environment.
- **Time Management**: Ability to prioritize tasks and manage time efficiently.
- **Technical Proficiency**: Comfortable with using technology and able to quickly learn new systems.

**Job Types**: Full-time, Permanent

Pay: ₹12,000.00 - ₹15,000.00 per month

**Benefits**:

- Paid sick time
- Paid time off

Schedule:

- Day shift
- Morning shift

Supplemental Pay:

- Performance bonus

Work Location: In person

**Speak with the employer**
+91 7217010106

  • Customer Care Executive

    2 weeks ago

    Dehradun, Uttarakhand, India Trinity Technologies Full time

    **Customer Care Executive - Non Voice Chat process** Customer Care Executive Job description US non voice process **Requirements: - ** **1. **Must be 12th pass **3. **Ready for Night Shift **Benefits: - ** 1. Fresher and experienced both are welcome(M/F) 2. Attendance incentives and certification 3. Flexible shift timings 4. Friendly work...

  • Customer Care Executive

    2 weeks ago

    Dehradun, Uttarakhand, India Trinity Technologies Full time

    **Customer Care Executive - Non Voice Chat process** Customer Care Executive Job description US non voice process **Requirements: - ** **1. **Must be 12th pass **3. **Ready for Night Shift **Benefits: - ** 1. Fresher and experienced both are welcome(M/F) 2. Attendance incentives and certification 3. Flexible shift timings 4. Friendly work...

  • Customer Care Executive

    7 days ago

    Dehradun, Uttarakhand, India Anitej Services Pvt. Ltd. (GTS Cabs) Full time

    **We are urgently hiring Customer Care Executive who will be responsible to answer incoming calls from customers for various reasons like take bookings, answer inquiries, resolve complaints and provide information.** **At the same time to handle driver incoming calls for various reasons like confirm booking, answer inquiries, resolve complaints and provide...

  • Customer Care Executive

    5 days ago

    Dehradun, Uttarakhand, India Dab Hand Solutions Pvt. Ltd. Full time

    Customer Care Executive > Job description US-Based Non Voice Chat Process **Requirements**: **Benefits**: - 1. Fresher and experienced both are welcome(M/F) 2. Attendance incentives and certification 3. Flexible shift timings + non mandatory overtime shift for those who want to earn extra 4. Friendly work environment and great opportunity to...

  • Customer Care Executive

    7 days ago

    Dehradun, Uttarakhand, India Trinity Technologies Full time

    Customer Care Executive Job description US non voice process **Requirements**: **Benefits**: - 1. Fresher and experienced both are welcome(M/F) 2. Attendance incentives and certification 3. Flexible shift timings + non mandatory overtime shift for those who want to earn extra 4. Friendly work environment and great opportunity to earn *Evening and...

  • Customer Care Executive

    7 days ago

    Dehradun, Uttarakhand, India Anitej Services Pvt. Ltd. Full time

    ,**We are urgently hiring a Customer Care Executive who will be responsible for answering incoming calls from customers for various reasons, such as taking bookings, answering inquiries, resolving complaints, and providing information.** **At the same time to handle driver incoming calls for various reasons like confirm booking, answer inquiries, resolve...

  • Customer Care Executive

    5 days ago

    Dehradun, Uttarakhand, India ileads auxiliary service private limited Full time

    Responsibilities: Customer Care II Problem Solving - Managing Incoming Calls And Customer Service Inquiries - Provide Information About Products And Services, Take/Cancel Orders, And Record Details Of Complaints - Keep Records Of Customer Interactions And Transactions, Details Of Enquiries, Complaints, And Comments, As Well As Actions Taken - Follow Up To...

  • Customer Care Executive

    5 days ago

    Dalanwala, Dehradun, Uttarakhand, India iLeads Auxiliary Services Private Limited Full time

    _**Job Summary**:_ We are looking for an enthusiastic and customer-focused individual to join our team as an entry level Customer Care Executive. As a Customer Care Executive, you will be responsible for providing exceptional customer service to our clients, resolving their queries and complaints, and ensuring their satisfaction with our products or...

  • Customer Care Executive

    2 weeks ago

    Sahstradhara, Dehradun, Uttarakhand, India Woodrock Infotech PVT. LTD. Full time

    We're seeking a **Customer Care Executive**to join our **Wakefit** team! As an inbound voice process expert, you'll handle customer inquiries, complaints, and issues via phone calls, providing timely and effective solutions. **Key Responsibilities**: - Respond to incoming customer calls professionally and courteously - Resolve customer complaints and...

  • Customer Care Agent

    2 weeks ago

    Dehradun, Uttarakhand, India Anitej Services Pvt. Ltd. (GTS Cabs) Full time

    **We are urgently hiring Customer Care Agent who will be responsible to answer incoming calls from customers for various reasons like take booking, answer inquiries, resolve complaints and provide information.** **At the same time to handle driver incoming calls for various reasons like confirm booking, answer inquiries, resolve complaints and provide...