Counter Staff

2 days ago

Ahmedabad Gujarat, India Kanhai Foods Ltd (Kabhi B & Kalory ) Full time

_"Job Title: Counter Staff / Customer Service Associate_ - Job Summary:_ - The counter staff is responsible for greeting customers, processing transactions, answering inquiries, and ensuring a smooth and positive experience for customers. This role often requires handling cash, operating point-of-sale (POS) systems, and providing information on products or services._ - Key Responsibilities:_ - Customer Service:_ - Greet customers warmly and engage them in a friendly, approachable manner._ - Assist customers with inquiries, complaints, and service requests._ - Provide information about products, services, promotions, or procedures._ - Transaction Processing:_ - Process cash, card, and digital transactions accurately._ - Handle cash registers, balance tills, and ensure correct change is given._ - Maintain accurate records of daily transactions and reconcile receipts._ - Product or Service Assistance:_ - Recommend or upsell products/services that may benefit customers._ - Demonstrate basic product or service knowledge to assist customers in making decisions._ - Handle or prepare orders as per customer requests in settings like restaurants or retail counters._ - Inventory and Stock Maintenance:_ - Monitor and restock products or supplies on display or within reach of the counter._ - Notify supervisors about low inventory levels or items that require reordering._ - Cleanliness and Organization:_ - Keep the counter area clean, organized, and presentable at all times._ - Ensure promotional materials, signs, and product displays are up-to-date and orderly._ - Compliance and Safety:_ - Follow company policies regarding transactions, refunds, and exchanges._ - Adhere to health and safety regulations, especially in food or retail settings._ - Qualifications:_ - High school diploma or equivalent; additional education or training is a plus._ - Previous customer service or cash-handling experience preferred._ - Strong communication and interpersonal skills._ Skills Required: Customer Service Skills: Positive attitude, patience, and ability to handle difficult situations calmly. Attention to Detail: Accuracy in processing transactions and managing cash. Organizational Skills: Ability to maintain a clean, orderly counter and prioritize tasks. Communication Skills: Clear and friendly communication, with the ability to understand and respond to customer needs." **Job Types**: Full-time, Permanent, Fresher Pay: ₹10,000.00 - ₹16,480.96 per month **Benefits**: - Provident Fund Schedule: - Day shift Supplemental Pay: - Overtime pay **Experience**: - total work: 1 year (preferred) Work Location: In person

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