Process Coordinator
4 days ago
Qualification: MBA ( any Specialization)
Experience : Minimum 2 year experience in team handling
Location: Kochi
**Salary**: Negotiable
Responsibility:
- Work closely with the team, motivating and coaching them.
- Monitoring and handling team.
- Generate and prepare business males.
- Hosting 1-2-1’s team meetings
- Keeping up to date with business development and new product lines
- Reporting to the Customer Service Manager
- Manage day-to-day line activities, priorities and make risk/impact assessments within existing processes.
- Ensure training and development plans are maintained for all team members
- Use company methodology, team input and own initiative to ensure attendance and retention targets are achieved
- Support the Operations Manager to highlight operational risks and areas for improvement
- Lead and inspire a team of sales agents to deliver excellent levels of individual/team performance and customer satisfaction
- Support the Head of Sales to deliver business targets and objectives and create a performance orientated culture
- Keep up to date with any industry changes affecting the business and relaying this knowledge back to the team
- Work with the management team to identify and deliver positive change and business efficiencies
- Deliver the allocated part of the operation within agreed budgets, service levels and business targets
- Escalate any appropriate problems to senior management
- Support the Senior Manager to highlight operational risks and areas for improvement
**Salary**: ₹15,000.00 - ₹20,000.00 per month
Schedule:
- Day shift
Ability to commute/relocate:
- Kaloor, Ernakulam - 682018, Kerala: Reliably commute or planning to relocate before starting work (required)
**Speak with the employer**
+91-XXXXXXXXXX
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