Tele Caller Executive

1 day ago

Perungudi Chennai Tamil Nadu, India Lubdub Medical Technologies Pvt Ltd Full time

A Telecaller's job description involves handling phone interactions with customers to generate leads, answer inquiries, and potentially close sales. They are the voice of a company, often responsible for both outbound and inbound calls, and play a crucial role in customer engagement and business growth. Key Responsibilities:

- **Outbound Calls**:Making outbound calls to potential leads, providing information about products/services, and generating interest.
- **Inbound Calls**:Handling incoming calls from customers, answering inquiries, and resolving issues.
- **Lead Generation**:Identifying and qualifying potential customers who may be interested in the company's offerings.
- **Sales and Persuasion**:Persuading customers to make purchases or subscribe to services.
- **Customer Service**:Providing excellent customer service, addressing concerns, and resolving complaints.
- **Documentation and Record Keeping**:Maintaining accurate records of customer interactions and updating CRM systems.
- **Following Communication Scripts**:Adhering to specific scripts and guidelines to ensure consistency and professionalism.

**Required Skills**:

- **Communication Skills**: Excellent verbal communication skills, including active listening, clear articulation, and the ability to build rapport.
- **Persuasion Skills**: Ability to effectively persuade customers and close sales.
- **Customer Service Skills**: Patience, empathy, and the ability to handle customer complaints and inquiries professionally.
- **Sales Skills**: Understanding of sales techniques and strategies.
- **Computer Skills**: Proficiency in using CRM systems and other relevant software.

Additional Notes:

- Telecallers often work in various industries, including banking, insurance, real estate, and e-commerce.
- The specific responsibilities and requirements may vary depending on the company and the nature of the role.
- Some telecaller roles may require the ability to work independently and meet sales targets.

Pay: ₹18,000.00 - ₹22,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift

**Language**:

- Hindi (preferred)
- English (required)

Work Location: In person

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